This place has the most unethical management I've ever encountered. When I went to downgrade my membership in 2013, I was told I could only do so in person, during specific hours speaking directly to the general manager. It took me a month to do so and only when I threatened to cancel. Months later when I decided that the rude staff and the over-chlorinated pool were too much for me, I cancelled my account. I was given a date by when my cancellation would process (because you pre-pay your first and last month at the beginning). I was very surprised several months later to see that they had not cancelled me and had continued to bill my credit card. When confronted with this, the general manager insisted I provide proof and refused to refund me. When I insisted she threatened to have her staff bounce me out of the gym. DO NOT JOIN THIS GYM! There are better options in the area - see 24 Hr Fitness.
Posted: 3/25/2014 • Link to this review
LA Fitness provides an excellent place to work out and play racquetball for a relatively cheap price. I've been a member at the Keller location for several years and can't complain. I've never been double or overcharged. Even when I used to belong to the North Dallas Athletic club there were problems with cleptos, even though the dues are 3 - 4 times higher and supposedly a higher class membership. My advice for any club membership, don't be stupid, lock up any valuables you can't keep in view at all times.
Posted: 7/05/2011 • Link to this review
LA Fitness is notorious for overcharging and double charging. Yet, I thought I could ensure it did not happen to me. .... Well, I have had 2 instances of double charges, 2 instances of overcharges, and multiple phone calls have been required to deal with it.... yet it happened again today. Moreover, they charged me AND my friend who introduced me to them. Imagine his shock to be charged for my membership!!! Nice facility....corrupt bookkeeping. Not worth all this hassle.
Posted: 4/21/2010 • Link to this review
I wish I could go back in time and warn myself about the LA Fitness in Keller. They make things look so nice until you give them your money. They charge you for everything! I spent a lot of money just to find out how awful the Keller LA Fitness is. Theft, lies, filth, rudeness, . . . you name and they have it. Anywhere else will be better!
Posted: 12/31/2009 • Link to this review
I am very satisfied with this gym. Although the prices are sky high especially for a college student like myself, the facility is great and the staff is quite friendly. The machines are always kept clean and the locker rooms are well kept.
Posted: 6/01/2008 • Link to this review