Beware: Ombu Salon may change your confirmed appointment without speaking to you, even on Christmas Eve. I received an email and three phone calls confirming that appointment with stylist Michelle Machado, co-owner of Ombu Salon & Spa. There was no family emergency, Michelle moved my appointment to a later time for a regular client. Michelle came over to tell me she was working on one of her regulars. "I'm a new client. Don't you want my business?" I asked. She told me that I could still have the new appointment time. I went to my vehicle and processed how rudely I'd been treated. I returned to the Salon to cancel the appointment altogether and get a copy of my records. The receptionist went to get Michelle, who called the police while I waited unaware in the lobby. You can imagine my shock when I saw an officer walk through the door. I have never experienced anything so bizarre. I left embarrassed and humiliated, as well as upset.
Posted: 1/04/2011 • Link to this review