My son has only been there for 5.5 days and I have made three complaints. Nothing is being done the first two times and this last complaint will hopefully do some good. The staff has been treating my son wrong and I tried calling him Saturday 6:30 -8:30 pm and never spoke to my son. Receptionist has gave me the run around and I cannot take my child out until Monday! This is ridiculous and I should have never taken my son there. I should have kept in mind on the reviews that I read, but it was either Millwood or this. My child is only 9 and is being mistreated. Of course the staff will say otherwise because it's his word against theirs. I will be contacting the main number to make another complaint because these particular staff members should be fired.
Posted: 7/16/2017 • Link to this review
I spent 11 hours waiting on my child to come home with me after I changed my mind and did not want her to stay there. My child was so tired by the time the hospital sent her there the intake staff took her to the back to get some sleep. Little did I know they did not let her sleep at all but made her sit in a chair for all those hours to be seen by the doctor. I was told that the doctor had spoke with her and he said she couldn't come home with me. Another person said the doctor wasn't even there yet.But the nurse talked with her and told me that he would let her go home with me after he saw her. Then the same nurse said he wanted to keep her and would not let her go. After being there so long I finally went home which took me an hour. 10 minutes after I got home the same nurse called me and said the doctor was talking with my child a few minutes later the doctor said I could come back and pick her up. The whole time I was there my daughter said the staff constantly used bad language to and in front of the children. Also talking bad about me waiting so long in the lobby right in front of my child. I asked to speak to someone anyone several times and no one would come and speak to me about what was going on with my daughter and they refused to let me see her. I would never recommend anyone for any reason go to this facility.
Area Arlington, TX
Date May 2017
Posted: 5/18/2017 • Link to this review
Hated this place. Like a review below said, they treat you as inmates. Doctors are no help. Nurses are mean personnel. I swear I got worse than when I admitted in. Even if you feel better, they want to make sure you don't get out before 10-12 days. Money making agency! Unkind employees!
Posted: 1/11/2017 • Link to this review
BEFORE ADMITTING A LOVED ONE PLEASE READ: I was a self-admit in December of 2016 and was assured this was a great place by the intake personnel. I was suffering from severe depression following cancer surgery and the death of my sister from cancer (both in 2016). I have not had any experience with a mental health facility so I had no preconcieved notions of what this would be. The intake process is held in a locked area of the facility and once in there you are there you become the property of the hospital, there is no turning back. The intake process took approximately three hours. Following intake, I was escorted to the back and was shown a straight back chair to sit in. I remained seated for over thirty minutes while nurses chated on about different patients. Hippaa was definity not followed. I knew many details about patients while sitting and waiting for my room. Techs were constantly talking about patients withub earshot of other patients. If you require an 8-12 day timeout in jail, this is the place to be.
Posted: 1/11/2017 • Link to this review
This facility lacks the ADA requirements necessary to care for people with disabilities. The management lacks education and compassion. Inmates receive better treatment and attention than clients admitted to Sundance Hospital. Please do not waste your time if you have a physically disabled family member who is seeking treatment and guidance.
Date August 2016
Posted: 8/16/2016 • Link to this review
Poor management i took my 16 daughter here not only is this her 5 inpatient in 2 years they dont listen they zombified my child an released her in less then a week of her trying to kill her self thet deciced that they were going to release my child with a family session to discuss my child's care they took it upon themselves to discharge my child on there own discretion. Do not a repeat do not take your child here unless you dont care about your child take them someplace else
Posted: 11/10/2015 • Link to this review
I admitted myself voluntarily on the advice of a counselor,just to check that my meds were right. I was dealing with a lot of grief issues. I was told in no uncertain terms that I could leave at any time. In the entire time there, I literally saw the psychiatrist for a total of 8 min. My meds were not changed to anything new and yet he said I'd be there for 7-10 days. "Therapy" consisted of playing pictionary or being asked "if you could be any kind of animal, what would it be?". There was no counseling as had been promised. Instead, patients literally sit ALL day. Not one person asked what was happening in my life to bring me there. I was locked in and would still be there if I had not signed an AMA (to leave against medical advice). Even after signing that, they intended to keep me another 3-4 days. It took my husband tirelessly talking to everyone in that building to get me out of that "jail". It was a horrific experience that served nothing but to delay the healing I was seeking for my grief. I am considering legal action and will be reporting this to every applicable agency. I do want to say that there were 2 nurses, Juliette and Tonya, who were very,very kind.
Posted: 5/11/2015 • Link to this review
I went in for alcohol withdrawal and came out with it. I received group therapy but no individual therapy. Counselors are out of reach and doctors nowhere to be found. I am so disappointed at our mental health system. Sundance needs to be audited for its ineffectiveness and unprofessional inattendance and conduct of counselors. This place is unsafe for women. The only good thing is that there is enough parking for visitors. Avoid Sundance until is shapes up its management.
Posted: 3/20/2015 • Link to this review
They gave me my hope back. I was ready to be done with life before I came here and I feel so much better now. Without this place I can't say that I would still be alive. The best part was that they did not stop caring once I left... they made sure I would have the care I needed even after discharge.
Posted: 10/08/2014 • Link to this review
I came to Sundance after having severe suicidal thoughts. At first I was nervous and afraid but I quickly started to feel more welcomed and at peace. The different types of groups were very helpful and the nurses and techs were always accessible to me. I can honestly say I am feeling much more hopeful about my life after going here.
Posted: 9/28/2014 • Link to this review
I had a great experience at this facility. It was very clean and the food was good. The nurses were quick to respond to me and the techs were very involved. The group therapy really helped turn my attitude about mental health around. If you are needing help getting back on your feet and into the right mindset this is a great place to go.
Posted: 9/24/2014 • Link to this review
Sundance has a lot of great things about it. Once I got there I felt like I could finally breathe again after dealing with anxiety for a really long time. The nurse Chris was really great. I would recommend this place to anyone wanting to feel better
Posted: 9/22/2014 • Link to this review
Rebekah Bryant from Sundance came to present to the students in my school about Self Harm. This is a free service that Sundance provides for the schools in our community and it was fabulous! You can tell Sundance really cares about the children in our schools so much that they would send someone out to help educate our kids on mental health issues. This presentation should be done in every school.
Posted: 9/18/2014 • Link to this review
The care that I received at sundance was excellent. The therapists spent as much time with me as I needed and seemed to really care about me getting better. The staff was attentive and the food was really good.
Posted: 8/27/2014 • Last edited: 9/18/2014 • Link to this review