R Pools has been servicing our pool and spa since it was constructed 3 years ago and it still looks brand new. Darick always takes his time to do a thorough weekly service and doesn't try the high pressure sales tactics other pool companies are known for. These other companies rely on volume, so client service isn't the priority. This is not the case with R Pools. Each client is important and Darick goes the extra mile to make sure the client is happy and the pool is sparkling. I highly recommend R Pools!
Posted: 5/14/2009 • Link to this review
David I am not sure you have the right company. We would never disregard a phone call or e-mail from a customer or potential customer. We have not received any photos, calls or emails from anyone named David. We keep all of our exsisting, new, and potential customers on file and have reviewed our books to make sure there was no mistake. I am sorry for any inconvenience and if you are still looking for a pool service company, you may contact us directly any time at 688-9242. Thank you. Darick
Posted: 5/19/2008 • Link to this review
I had contacted Derick on numerous occasions (via Tele and Email) asking for a quote/estimate over the past 2 moths. I have sent him photos of before and after. I am still waiting, perhaps giving me the decency of a return phone call would be appreciated likewise. On a scale base from 1 - 10, I give him a minus 10. Derick, you will remember me as David in SoCal, relocating to LV
Posted: 5/18/2008 • Last edited: 1/13/2011 • Link to this review
I've had other pool service companies stop by. They never came back for a second try. Others didn't even show when they said they would. Derek, however, comes when he says, does a SPECTACULAR job, keeps everything balanced and clean. He's awesome. Furthermore, he went above and beyond (other pool companies refused to change our light bulbs, etc.) I heartily recommend him to anyone.
Posted: 5/13/2008 • Last edited: 5/19/2008 • Link to this review
I have so many good things to say about Darick. First and foremost, he came when he said he was going to! I have had appointments with 6 other companies that didn't even bother to show up. Second he is very knowledgeable and up front with you. I appreciate that since I am a relatively new pool owner Third his prices are very reasonable. And he seems very dedicated. Fourth he is professional. They have monthly billing, he answers his phone when you call him, he comes prepared to work and he is fast and efficient. He and his wife are running this company and they are trying to turn it into their livelihood. I am so glad I called him.
Posted: 4/21/2008 • Last edited: 5/19/2008 • Link to this review
This is a family owned and operated small business who really take care of thier customers. The pools are crystal clear, customer service is beyond satisfactory and the rates are affordable! I reccomend this company to anyone.
Posted: 3/11/2008 • Last edited: 5/19/2008 • Link to this review