On my first visit I bought my first "high end" fishing rod. It was actually cheaper than Bass Pro but when I got it home the first guide was cracked. After a quick call I was given a number of options to take care of the problem at no charge. I took it back and they fixed it for me on the spot, no questions asked. There was almost no way I could have seen the issue without putting line on it but they offered to replace, repair or exchange it and left it up to me which direction I wanted to go. I've been back a few times and the staff really knows fishing and have been a big help. Go check them out, you'll find yourself going back!