Vinings Center for Dentistry

Thank you very much for the kind words! We appreciate each patient and am very glad that you are pleased with our practice. Our patients know that if there is anything on the planet that we can do to improve their health and make the experience a good one .... we will. Again, thanks for letting us know that our efforts are noticed! -----Arva O. Lumpkin, DMD

First, I would like to thank you kindly for being patient for 6 years and loving our office. We work very hard to make your dental experience a good one. It appears that your issue is receiving a bill 2 years after your services. The approximately $70.00 bill for your services, were for your patient responsibility portion after your insurance benefits were paid. I apologize if your account was not collected immediately, but when the audits found the balance and it was found to be accurate, the staff has to collect the account. Because it is two years old, does not erase the debt. I would also like to address the succession of office managers over the time span that this has been due. When it is found that an office team member is not performing their job to our expectations,( possibly in your case as well), then changes have to be made. It is a necessary process to find an employee that meets the needs of both the patients and the practice, efficiently and with courtesy. The benefits outweigh the inconvenience. During your exchange, I cannot say that the office manager was not "rude", because you alone and your interpretation of the conversation determine that. I can, however, say that anytime money is being collected, everyone's general interpretation of the attitude about the caller is usually deemed rude. It is a common defensive stance to such a call and I can understand that. I would like to apologize if the exchange was felt to be rude. I generally do not look at patient's accounts individually because it is my belief that as a practitioner, I would rather not look at a patient who comes for treatment through the lens of whether or not they owe me money. I want to concentrate on providing good patient care and not filter that treatment with their financial history. That is why office managers and accountants handle financial aspects of treatment and not me on an individual account basis. The last point that I would like to address is not calling you on your account. I cannot say what happened if you left me a message, since messages taken can get lost in the mounds of paper, notes, files, etc. that I have to contend with on a daily basis. This being true, it is not my intent to not respond to your call. Usually, patients will leave an email or send a letter if they do not hear from me. I did, however, recently call you several times and left several messages, and you also did not return my call. I too, do not know if you received these messages so I will not make a judgment on your intent to communicate. Again, thank you for having been a part of our practice and if there is anything that we can do to assist you in the future, we avail ourselves to you. -------------Arva O. Lumpkin, DMD

Have I got the best patients in the world or what!? It is patients like yourself who make being a dentist one of the greatest professions. When our patients really receive all that we try to give, it is truly rewarding. Tomorrow morning, the 150% that we strive to give our patients is now up to 200%!!! Thank you! -----------Arva O. Lumpkin, DMD

Thank you so much for your compliment! The power in kindness needs neither lenghty written or spoken words. Sometimes less is more. I'm happy to have you as my patient! -------Arva O. Lumpkin, DMD

Wow, what fantastic compliments! . We are so happy that you are pleased with the level of healthcare that you are receiving. Our patients know that if there is anything that we can possibly do to make and keep them well, we will do it. Thanks for choosing us!---------Arva O. Lumpkin, DMD

Thank you! It is a great feeling within our practice to know that our patient's needs are being met. We appreciate the confidence that you have shown in us. --------Arva O. Lumpkin, DMD

Thank you very much! We are pleased that you have dubbed us the best practice in Georgia .... Now we can strive to be the best in the world! Turning every stone to render the best care possible is what sets our practice apart from others. Again, we appreciate your confidence. -----Arva O. Lumpkin, DMD

Thank you! Giving 110% to our patients is what it's all about when they are happy with both their treatment and service. I'm happy to have a practice that has wonderful patients such as yourself. We appreciate your confidence.-------Arva O. Lumpkin, DMD

Thank you for your confidence! My staff and I make every effort to go the extra mile for the health and comfort of our patients. We appreciate your being a part of our practice. ------Arva O. Lumpkin, DMD

Thank you for your enthusiasm! Loving what I do in the practice of dentistry is easy when you have patients like yourself who appreciate all that we do to not only improve your dental health, but to also have a good experience while you're here as well. Again, your kindness is warmly recognized. ---------Arva O. Lumpkin, DMD