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This company has the worst customer service I've ever experienced. Apparently they have a good marketing team to write phony reviews. They did a horrible job on basic pool cleaning, were never punctual (day of the week), and when I asked them to come back and finish cleaning the pool, they refused. I discontinued service with them and they pursued it legally. I paid the fee's just to get rid of them. Think twice. these people are con-artist's.
Posted: 8/31/2013 • Link to this review
This customer had a chlorine pool that needed weekly maintenance however the customer only wanted biweekly maintenance. He promised to do the maintenance on the off weeks. When the pool went green and cloudy at the end of the off weeks when we were not scheduled to maintain the pool the customer called and complained that we were not taking care of his pool properly. We told him that if he was not going to balance the chemicals and clean the pool on the off weeks he needed weekly service. He claimed he did not need weekly service. He also never paid the bill for the prior cleaning services we had performed. At that point we told him we could no longer continue with pool service. He was given three months to pay his over due invoices. During that three month period he emailed and said he would pay his invoice but no payment ever appeared. It is our policy that once an invoice is 90 days over due it is sent to collections.
We had Thrasher Pool and Spa out to put in a new liner, replace our pump and generally turn a non-functional pool in our new home into an amazing one again. They over-delivered, completing the job days earlier than expected and keeping in communication with us the whole time. After the fact, they've been very responsive to our questions and extremely helpful. You'll love them!
Posted: 4/25/2013 • Link to this review
Chris has come out to our home to service our spa twice in the past month. He is very friendly, and knows what he's doing. We are so glad to finally find a spa/pool guy we can trust and depend on to get the job done quickly and for a fair price.
Posted: 5/24/2012 • Link to this review
We were very impressed with the service we received from Thrasher. You just don't get service like this anymore. I called to set up a service call to have our malfunctioning pump looked at, and we set it up for 2 days later. Within 30 minutes, I got a call saying Chris (the owner) happened to be close by and could be here in 30 mins! Not only did he come on time, diagnose our "under warranty" problem within a few minutes of getting there, but he advised us what we needed to do to get a new pump from Pentair. We had issues with Pentair's Customer Service, so Liz (Thrasher) told us not to worry, they would call them and take care of it. A few days later, I came home and the pump was working!! What a nice surprise! Fair price for the quality no hassle business. Thank you Chris and Liz!! :-)
Posted: 5/16/2012 • Link to this review
Our new Heyward pool heater broke down in prime swimming season. Fortunately, the Heyward people put us in touch with Thrasher Pool & Supply to handle the warranty work. Chris came out soon after, diagnosed the problem, fixed it, and we were back to swimming in no time. Chris is a conscientious guy and prides himself on good customer service. We were very pleased.
Posted: 9/15/2011 • Link to this review
Chris and Thrasher Pool and Spa are fantastic. Last week a huge storm brought down a ton of trees in yard including one that fell into our pool. We were supposed to have a pool party Sunday for our son's birthday and the pool was a disaster. Chirs made a special emergency trip out and got everyting cleaned up and looking great for the party. We have been using Chris for regular service for over a year and our pool has never looked better. Thank you Chris!
Posted: 6/21/2011 • Link to this review
We called Chris and he came out to look at our pool and give us a quote on the installation of a salt-water system and other pool repairs. Chris gave us a detailed quote very quickly and we were happy with the pricing. Within the same week, Chris was out to install the salt system and complete other repairs. He took time to teach us about operating the system and answered all of our quiestions. Overall, great customer service, communication, and response time. We were very happy and will certainly use him again for pool maintenance!
Posted: 5/19/2011 • Last edited: 6/21/2011 • Link to this review
We switched over to Thrasher last year to maintain our pool in Milton. Chris has done a great job ever since and the water is always very clear. Great value compared to our prior service that we used for 10 years. Peter H.
Posted: 3/06/2011 • Link to this review
I've used Chris three or four times and couldn't be happier. I'm certainly not a relative, just a guy who needed someone to help getting the chemicals right with my hot tub and perform some repairs. I've found him to be very timely and, more importantly, someone I trust to treat me fair. Would recommend him to anyone!
Posted: 1/17/2011 • Link to this review
Our pool has never been better maintained as it is when Chris is taking care of it! He always shows up when he is supposed to and does a great job communicating what was done on each visit. He is always friendly and willing to spend as much time as necessary to get the job done properly. He has made some great suggestions to help the appearance of the pool area and improving it's over all function, while keeping the cost very reasonable. I would recommend him to anyone!!!!
Posted: 12/29/2010 • Link to this review
Chris provided outstanding service in cleaning and closing down my pool for the winter. He was patient in explaining his services and provided great suggestions and options for properly maintaining the pool going forward. It was a good experience and the cost was reasonable. I look forward to Chris helping me open my pool next Spring.
Posted: 11/04/2010 • Link to this review
Set up a service call for 9:00 AM, 9:40 rolled around, no call no show. Called twice and left messages, no response. Not a great way to do business.
Posted: 6/24/2010 • Link to this review
* 24-Hour Service Available