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A trip charge, a capacitor, and one pound of freon = $447 - BE WARNED!! Then a discussion in order to obtain their license information which was not contained within the invoice. Yes $447 and it was obvious while it was occurring - their good. Be Warned!
Posted: 5/11/2018 • Link to this review
I've used many contractors over the years, and I think my experience with PV was the best I've ever had. We have a condominium that has a very unusual configuration and has been very difficult to heat and cool. David came in, worked out a solution, and then implemented it. It was a huge project, but they managed it very efficiently. The crew was very professional and it was clear throughout that their main goal was to produce the best possible result. Once they finished, they made certain that we were completely satisfied and that even the smallest concerns were addressed. Everything was absolutely first-rate.
Posted: 1/21/2016 • Link to this review
Today, PVHVAC installed a new HVAC system in my 100 yr-old house. From initial consult and design (David) through today's installation (Chris), the whole Peavey crew has been knowledgeable and professional. I look forward to trying out the new system!
Posted: 8/25/2015 • Link to this review
Every aspect of PV is on point: Customer service, products, installation, & maintenance. I've had PV work on my A/C and heating for 5 years now & wouldn't ever consider any other company. All of the technicians are extremely experienced, knowledgeable, professional, & courteous. They have many products for every budget & explain everything in detail. They do whole home assessments & energy audits & they are completely turn key (they also offer plumbing, electrical, insulation, & water quality services...so basically any issue that arises in replacement or repair, they know the solution & can fix it.) Their website is awesome, pvhvac.com
Posted: 7/08/2015 • Link to this review
Prompt, helpful, thorough, knowledgeable, professional, reasonable cost, excellent service from service email request to scheduling to technician to completion. Fantastic organization.
Posted: 6/05/2015 • Link to this review
I had a poor experience with the business recently once my AC went out. I was desperate for it to work on an 80 degree inside day. I called 6 places which were booked a week out. I was happy this place was available. A HVAC guy came out and he thought we should purchase a capacitor for $250. He explains it may be a 300$ to $400 blower motor that we need but he didn't want us to buy it in vain for the capacitor may do the job. We even bought the 14$ a month maintenance plan for 1 year. He left and our AC stopped working 2 hrs later. We immediately called at 7:30 and they said someone would come. At 9:30 another guy comes out and says we need a blower motor which is $442. We refused to pay that and he says he's gonna make a call. He comes back and says he can take the previously spent 250$ from the total and we pay $345. I asked how does that add up?!? He stays until 11:30 pm and still couldn't fix it due to lack of correct parts. We went without for 2 days and Mon the co-owner was who I am able to complain too. He gave me excuses as to why their parts cost more due to the fact they have to pay their workers 25$ an hour and overhead fees. He also says my quote was only off by 100$....I guess that's not a big deal. He didn't compensate anything but 14$ back on my now canceled maintenence plan...
Posted: 4/19/2015 • Link to this review
Thank you for your feedback. I did speak with you and your concerns about your experience with our team. We did have extremely fast response time unlike the other companies that you contacted. When Paul arrived at the call, he found a bad capacitor on the blower motor not allowing the motor to operate. The first step in trouble shooting a system requires a capacitor so we can start the system. Kyra (after the motor eventually failed, not initially) complained that we didn't replace the entire motor initially. Replacing a motor without replacing a capacitor first would be like buying a new remote controller without first replacing the bad batteries on a remote not working. When we replace the capacitor we checked the blower and it was operating properly. We did warn that there is now way to tell the life span of the existing blower motor which Kyra approved on our work order. We did discount our service charge and the part by 10% on the initial call. Unfortunately the motor did fail later in the day. We have an overtime service charge that we didn't even apply even though we came out after hours ($89 value). In addition, we offered to apply to cost of the capacitor (which was $186 not $250) to the replacement of the blower motor which Kyra approved. For both the cost of the capacitor and the cost of the motor we provided an up front cost before doing any of the work, both of which Kyra approved. The motor we had was missing a part that our technician didn't realize until the time of replacement. Kyra then canceled the follow up visit to replace the part. We were up front, polite and transparent on all calls. For our new systems installed, we have a 10 year parts and labor warranty. We did not install this system and can not be responsible for failed parts. By us applying to cost of the capacitor to the cost of the new blower motor (we include new capacitors with all blower motors) the customer did not pay any additional cost for the the blower motor repair. On a technical level, the motor was pulling the proper amps but due the capacitor failing, it caused stress on the motor which is why we pre warned the customer that the blower could fail. We are not the type of company that is going to sell a part that isn't needed and hasn't failed. Most of the time parts will continue to run after a failed component is replaced and we save our homeowners a lot of money. We voided off $15 off the service charge, $21 of the capacitor, $89 off the overtime service charge and $186 off the cost to replace the blower motor for a total savings of $311. Not to mention the added value of our response time, customer service, etc. We know that it can be frustrating not having cool air but in this case we do not feel we could have done anything better. Thank you for your time and opportunity to service you.
I have a 15 year old system that I know is living on borrowed time. The first time, the a/c went out on a Friday night in mid-July, no one else would come out on the weekend, and it was approaching 100 degrees. This time, I returned home on Sunday evening to a house that was about 48 degrees. I tried myself to reset the furnace but ended up breaking a condenser pipe and making matters worse. I called Peavey who had someone on the way immediately. Brandon got here within about 30 minutes. After negotiating my cluttered garage and attic to get to the unit, he spent several minutes checking things only to discover that the ignition was bad.He gave me a price that was thousands less than I expected when I placed the call, so I told him to go ahead. Within an hour, the heat was back on and the pvc pipe I broke was fixed. Brandon was kind, professional, and just a pleasure to work with. Too often, as a single woman, I'm always afraid that someone will try to take advantage of my lack of mechanical knowledge. I never feel that way with Peavey. I will be recommending them to everyone I know. They will also be the first call early this spring when I finally bite the bullet and have the HVAC system replaced.
Posted: 1/12/2015 • Link to this review
I called Peavey A/C because our downstairs air conditioning didn't seem to be cooling. They came out to service our unit and determined that we had a leak. They fixed our leak in a timely manner. Their price was fair.
Posted: 10/01/2014 • Link to this review
We am sitting in our cool bedroom thanks to the Peavey HVAC team. This is significant considering we use to hate being upstairs during the summer. But thanks to the team at Peavey this is now enjoyable. We found them on Kudzu, and after talking to several other HVAC companies found that the product knowledge, honesty, and service set them apart from the others. Each time we have used them they have been consistent with scheduled time arrival, workers who don't track in dirt and who clean up after themselves. The extent of our work has included a home performance evaluation,insulation, foam, home sealing, A/C service, and more. I love the company's goal of treating every customer as a priority. All this and they are competitively priced. Thanks for everything guys.
Posted: 7/18/2014 • Link to this review
I got quotes from several companies before going with Peavey. I decided to use them because they gave me unique solutions I hadn't heard from anybody else. I received a very in-depth assessment of my living space with the initial quote. I was impressed with their knowledge and inclusion of outlying factors that affect my home's environment beyond the compressor and air-handler like airflow and noise. Inevitable problems were handled professionally. They are problem solvers.
Posted: 5/29/2014 • Link to this review
I live in Decatur, GA, my heater wasn't working back in December, 2014, I called Peavey A/C & Heating they come and advise me to change the furnace, I paid $150 for the inspection then $1,750 for changing the furnace, everything seem working well until we turn on the AC on May, 2014, then we noticed a leak under the furnace, I called Peavey A/C & Heating again to check it out, this time he said there is a leak on the system and we are nor responsible check it the leak will cost $375 and adding Freon will cost $284, I requested a second opinion so I hire another AC Certified tech to check it out , he said that the system is fine but the coil wasn't level when the new furnace was installed, so I paid $425 including adding freon to the system. I spoke with Joe from Peavey A/C & Heating and ask him for a refund, at this time they declined. I will not recommend them may be only to change the filter.
Posted: 5/29/2014 • Link to this review
My name is Danny - thank you for your feedback. I empathize with your situation and am sorry you had a difficult second experience with us after being satisfied with our furnace installation. If you kindly recall the time we originally replaced the furnace, David also recommended either 1.) upgrading the extremely old outdoor AC & indoor Coil (which as you know are separate components we didn't install but work as a team with the indoor furnace) due to age, condition, and efficiency or 2.) at a minimum: maintenancing the old AC & Coil. It's the same thought with a car: if you don't replace a 20+ year old car, you have to at least maintenance it every 3-6 months (spark plugs, changing the oil, etc) so it will run when you turn it on. While appreciative of your business on the furnace only, you declined both of these recommendations on the AC & Coil. When the furnace was installed, we strapped and leveled the coil and checked it with a level.
When you called us back out for the "no AC" service call in the spring, our technician found that while the indoor coil was still evenly set on the indoor furnace, the outdoor AC/indoor coil was 4 pounds low on freon so the coil froze up. When the ice on the coil thawed out, it had symptoms of a water leak because the ice thawed out and the water ran down the side of the furnace because the coil sits on top of the furnace. As recommended, if the old AC & Coil was maintenanced at least twice per year, then this could have been prevented. Similar to the first furnace installation, we advised against a temporary fix of putting 4 pounds of freon into such an old, leaky AC & Coil but instead to put that money towards a new AC & Coil or at least do a leak search to find the leak (long term fixes & best solution). You declined all three options from Peavey and, as you mentioned, hired a 3rd party individual to put freon in but still had leaks after his work was completed. We can't in good conscious speak on the work of that individual or pay you $425 for his work considering Peavey didn't do the $425 job, our consistent AC & coil recommendations, and the fact that they had nothing to do with the original furnace installation. I do thank you for the review because it is a good reminder on why we train our team hundreds of hours each year & continue making company improvements to create better experiences for our customers. Do keep in mind that we have won the Super Service award from Angie's List two years in a row, HomeAdvisor's 2014 top honor for quality/service/value, hundreds of mostly 5 star reviews on other forums, and dozens of referrals. We would welcome the opportunity to serve you again with the hope we can bring you back to a similar positive experience with our company. Please feel free to call me directly at 404-732-6169 if that is indeed a possibility for you. Thank you.
The Peavey rep Joe F arrived on time and was very courteous and professional. He wore shoe covers to walk around the house and listened while I explained what was going on. After about 20 min he came back down from the attic and told me why my furnace was not draining. He realized that even though i didnt know to much about my furnace, he knew that I understood technically what was suppose to happen so we went up to the attic and he showed me that the drain pipe was on backwards. Reliable heating and air came out to my house to repipe and this is why it was backwards. After he fixed the issue, he even drained the line and made sure the water was going properly outside. The owner called a week later to follow up. I am happy to say that water no longer stays in my drain pan after using the AC for about 2 weeks.
Posted: 5/01/2014 • Last edited: 5/08/2014 • Link to this review
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