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Vincent provided excellent service and performed all work for pre-quoted prices. I have recommended him to a co-worker who was also very satisfied. Hopefully I will not need their services for a LONG time, but I will definitely call Premium Plumbing Plus if I need a plumber.
Posted: 12/07/2015 • Link to this review
After struggling with 2 different plumbers who failed to show up, return phone calls, etc., Vincent was a breath of fresh air. We needed a plumber to rough in a bathroom in our basement. Vincent came out the same week to take a look and provide an estimate. He and Robert answered all of our questions and even gave us some suggestions regarding other projects on our list. His price was very reasonable and the work was completed as scheduled. Both Vincent and Robert were very pleasant, professional and helpful. We are happy with the quality of the work and definitely use Vincent again in the future.
Posted: 12/08/2013 • Link to this review
Vincent sent Blaine (Master Plumber) to my house to fix kitchen sink leak. Wound up being a small issue. Blaine did a thorough check of all the other connections, and was in/out quickly. He did arrive 15 min late, but I didnt mind b/c Vincent called and told me of the delay ahead of time(due to traffic). Would definitely recommend!
Posted: 6/27/2013 • Link to this review
I'm unsure how all these 5 star reviews were earned. Vincent Banks showed up late by 3 hours for first appt but we needed job done so we went ahead (it was a weekend, had to cut main water line off due to leak, he said he could fix by a certain time and failed to show until that evening without calling saying he was delayed). Turns out it was not fixed properly, scheduled FOUR more appts to fix - he never showed for any of them nor called to say he was late or simply not coming. He seems nice on phone, but simply lies. You have to keep calling to see where he is and if he is even coming at all (I waited several hours as well before calling, so patience was not the issue). I adjusted my work schedule several times to wait for him to never show and never call. After 3 attempts, I gave up and wasn't going to deal with him anymore, but he called the next morning saying he was coming. I said I couldn't be there long and had to go to work so he promised to be there on time. He never showed. At this point. we are redoing his work ourselves to fix the problem and don't trust the other joints either now. I highly recommend picking another plumber over Vincent Banks, even if he says he can make an appt sooner than another plumber. In reality, he arrives no earlier (our first appt he arrived late, about the same time another plumber could have made it), or simply never shows up. Oh, and he left our hose turned on after first visit- it busted open the next day and needed to be replaced
Posted: 6/20/2013 • Link to this review
We had a plumbing emergency in the evening and needed someone quick. He answered at 7.30 in the evening and arrived early the next morning. He stayed until the job was done and totally complete. He was true to his original estimate and explained every detail about the repair and even explained how the problem occurred. He was very thorough and trustworthy. We will be using him again when we need a plumber. I highly recommend him.
Posted: 12/06/2012 • Link to this review
After 9 weeks for a job to take only 2 weeks he refused to come back to finsih job even as all but $500.00 paid towards a contracted price of $5,390.00. (2) current contractors review to finish his job is offering not willing to complete as such a below standard job not willing to have their name assocaited with end result. Small Claims and BBB claim pending. STAY AWAY not to be trusted
Posted: 11/08/2012 • Link to this review
I called Vincent last night after I hit the main irrigation line while planting. Unfortunately I also called a bunch of other plumbers desperate for someone to come out and fix the line last night and unfortunately Vincent called me back while I was making arrangements with someone else. I ended up paying a big name company (Superior) to come out for $87.50 only to price gouge me (quote $550.00) and STILL have to pay the $87.50 for nothing. I called Vincent back and as it was getting dark we just decided to wait it out till morning. I told Vincent we would fix it ourselves as my husband has the ability - he just didn't want to deal with it last night. I wanted to write this review though because although Vincent didn't actually service the property, when I called him back, he quoted me a much more reasonable price to come out and when we decided to do it ourselves he told me how to go about fixing the pipe and what glue to use and he said if we had any troubles to give him a call - he'd be happy to answer any more questions we had or come out any time today (Saturday). That speaks volumes to me and Vincent is the guy that we'll call when we decide to install a water filtration system in our house. Thank you Vincent for being fair in your pricing, for helping guide us through the fix when you could have just said "Okay, call me if something else goes wrong" and for being such a nice guy!
Posted: 5/12/2012 • Link to this review
Vincent (and his lovely daughter Amira who was out of school today) came to replace a kitchen faucet. He is such a nice guy and does a great job at a good price. I would call him again in a minute.
Posted: 4/09/2012 • Link to this review
We had a pipe break that was flooding our basement at 1 pm on a Saturday. We had to turn the water off which is not ideal with a young baby in the house. When we called they refused to come out stating they were "too busy".
Posted: 11/12/2011 • Last edited: 3/26/2013 • Link to this review
Premium Plumbing Plus came out to fix a roof leak on a Sunday. Extremely professional and knowledgeable. Vincent was very thorough and explained each step of the process. I am so pleased and relieved to have my problem resolved. I would definitely refer and use them in the future. Thank you Vincent and Robert.
Posted: 3/14/2011 • Link to this review
I called premium at 6:30 at night cause I came home to a flooded basement. They got there at 7:30 and didn't leave til around 10:30. Vincent gave me a great price and I appreciate the way you guys came out and got it done. Great job I'll definitely use again.
Posted: 1/17/2011 • Last edited: 3/26/2013 • Link to this review
I needed my shower valve changed in my master bath. Premium plus cut the wall and replaced the valve and at my wife request, refilled the hole with Sheetrock, finish it and came back and painted it two days later. They did such a good job I also got them to run another hose bib for me outside.
Posted: 1/05/2011 • Last edited: 3/26/2013 • Link to this review
I needed to busted water line under my house fixed. I gave premium plus and a few other plumbers a call, but premium plus had the right price and promised they could be here that day. They came that day and fixed the problem for a fair price in under a hour. Even insulated the pipe for me, I couldn't have been more pleased.
Posted: 1/05/2011 • Last edited: 3/26/2013 • Link to this review
WE ARE STATE LICENCED IN ELECTRICAL,PLUMBING,HVAC, CARPENTRY AND AS GENERAL CONTRACTORS. WE CARRY WORKERS COMPENSATION AND GENERAL LIABILITY INSURANCE. MANY OF OUR TRADESMEN AND CRAFTSMEN HAVE OWNED THEIR OWN BUSINESS AND ARE AMONG THE BEST IN THEIR FIELD.