The glass in my double pane 6' patio door was shattered, but intact. Alberto came out and measured the door so they could order a replacement fixed panel. When the panel came in Alberto showed up on time and replaced the panel. He very carefully spread a drop cloth to catch the tiny glass chips before removing the broken panel. He readjusted the slider and cleaned up all debris. Nice job, Alberto. Debbie had given me a quote with a reasonable price and that's what I was charged.
Posted: 5/13/2013 • Link to this review
After reading other reviews, I decided to call REM AD to fix the sliding glass door on the rear of my house. The scheduling through Debbie was fairly easy. The first installer (Alberto?) came out on time but was a bit hard to understand. And apparently, I had a rare type of wheel for my door! (I had no idea.) Alberto told me he had to take a picture of it and it had to be special-ordered. He told me they'd be in touch, and he left. Odd. And a bit unnerving. After three days, I called Debbie for an update. One of my rollers was still on back order. It finally came in by the end of the week. Then I had to schedule to get it installed and (due in part to my schedule) that took another week. Finally Mike came out and did the install, which took less than 20 minutes. He was very thorough and even gave me tips for keeping the rollers in shape. The job was priced right, but I'm not sure if I'll call these guys again. I saved my old parts to make the job easier next time.
Posted: 6/08/2012 • Link to this review
Great company. Friendly staff. Reasonable pricing. Alberto fixed a sticking sliding door (stuck for over 20 years)...in about 20 minutes! Highly recommend.
Posted: 8/30/2011 • Link to this review
I chose REMAD from Kudzu ratings and glad I did. My balky patio door now "floats" it so good! Super!
Posted: 7/14/2011 • Link to this review
I was looking for a handle and lock for my sliding glass door that was no longer made. Debbie went the extra mile to look for my parts and the price couldn't have been beat! To me customer service is a lost art, and when a company shows me that I'm the most important person that is all that matters! That is why anymore window needs they will be my first call.
Posted: 6/26/2011 • Link to this review
Installation Masters Certified Installer. Featuring Javier Higuera for all your commercial glass needs. Licensed, Bonded and Insured ROC # 245628. BBB Accredited Member
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2008