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Sadly we did not have a good experience with Metro Mechanical Inc (who were purchased by Coolray right after our install). :- condensate (drip) pipe from new furnace was lower than old but instead of drilling through wall they installed a pump which they left powered by MY extension cord. :- They used the old condensate pipe, which was full of crap, and so blocked up, blowing back a lot of water from the pump. :- thermostat wire run touching furnace flue pipe (so it will melt next winter). :- Thermostat wire so tight and badly terminated that the breaker blew after about 3 hours (although this may have been the water blow-back). :- They promised us a wifi thermostat but we got a bottom of the line one instead - was told that the wifi thermostats didn't work with this Furnace. :- Complained that bad wiring and or blocked pipe caused breaker to trip and I had to unblock pipe and re-terminate wire. They told me "Oh that's good you fixed it we'll have to use you as a consultant". Would not recommend to anyone or have them in our house again. Anyone want a Diversitech CP-22 condensate pump?
Posted: 6/20/2015 • Link to this review
Our technician, Chris Rosenberry was so wonderful. He was patient, and explained everything to me. We had some airflow issues upstairs and one room was particularly bad. He installed dampers throughout and new ductwork for the room that was bad. I noticed improved airflow the same day! I really appreciate that he took the time to educate me on what he did. I have never experienced such great service from an HVAC company. Highly recommend Chris and Metro Mechanical.
Posted: 4/30/2015 • Link to this review
I am always very impressed by the very detailed work my service technician provides and the very detailed service reports he writes. A true professional! I always feel my HVAC had been well serviced after he has been here.
Posted: 4/27/2015 • Link to this review
I have had visits from Kevin, Ashley, and Chris, and all three were competent, honest, and fast. The technicians were also friendly and professional. The office staff is quick to return phone calls and is very helpful with scheduling as well. I highly recommend this company.
Posted: 4/16/2015 • Link to this review
Ashley came out to service our air unit and he was honest, patient, and kind! I was pleasantly surprised as customer service is not the norm anymore. Christina, in customer care, was also incredible for customer service! They both worked hard to make sure their customers were well taken care of and happy!
Posted: 4/10/2015 • Last edited: 4/11/2015 • Link to this review
My technicians name was Raymond Harding. He was very professional and friendly and very informative. I had a thermostat replaced and fuse. I was happy with the price and service. Will use this company again.
Posted: 4/08/2015 • Link to this review
Metro Mechanical's technician, Chris Roseberry, came to our home today for the semi-annual service of our HVAC units. He was on time for the appointment, knowledgeable about the units, focused on the job at hand and helpful in re-setting our thermostats for us. He was personable and respectful. We recommend this company.
Posted: 4/03/2015 • Link to this review
I had Raymond Harding from Metro Mechanical come to the house today for a service call, and I want to thank you for being one of the best tech. I have ever had come to the house. Ray went through everything on my furnace like he was going to buy it. If I had a business I would love to have him working for me. Thanks Ray.
Posted: 3/09/2015 • Link to this review
I totally agree. Ray is a fantastic tech and is attentive to customer's needs. That is one of Metro Mechanical's traits. We love taking care of customers. Thanks for your great feedback! We look forward to being able to serve you in the future. Thank you for your business. John Smith GM Johns@metromechanicalhvac.com 770-388-0737
Last Saturday my heater conked out on me. It had a horrible smell coming from it and it was as loud as a freight train.I called several heating and air companies and they were either closed,busy or couldn't schedule me until Monday. I called Metro Mechanical,Inc. And they were able to fit me into their schedule.My technician, Raymond Harding came to my house, saw what the proble!m was and immediately fixed it. Thank you Raymond....you did an awesome job!! If Raymond from Metro Mechanical had not come and fixed my heater my family would have still been misplaced until today. Thank you Metro Mechanical. I highly recommend this company.
Posted: 2/23/2015 • Link to this review
Fantastic, Ray is a great teach and Metro Mechanical loves to provide uncompromising customer service. We are glad you and your family are warm and toasty as we still are having cool evenings and expecting very cold temps this weekend. We look forward to being able to serve you in the future. Thank you for your business. John Smith GM Johns@metromechanicalhvac.com 770-388-0737
we purchased a hvac unit from Metro Mechanical about 8 months ago. There was a storm in the area a few nights ago which knocked out the power. the hvac unit never came back on. we called MM and the service tech, Raymond Harding was super awesome and very knowledgeable. He gave the system a throw inspection and found that the problem was not the unit but instead our thermostat. after installing the new thermostat the heat was up and running.
Posted: 2/19/2015 • Link to this review
We realize unexpected events happen and Metro Mechanical is ready to get to your issues as soon as possible. Please let us know if something else happens to your system. We look forward to being able to serve you in the future. Thank you for your business. John Smith GM Johns@metromechanicalhvac.com 770-388-0737
Raymond Harding came to out house to do a sem annual checkup on our heat pump. I mentioned to him about the indoor humidity being only 29% and said that he could install a humidifier in our existing system. We agreed to do this and I want to give Raymond Harding a five star rating for his work.
Posted: 2/06/2015 • Link to this review
It's always great to hear from our customers. We are so glad you are happy with the services provided by Ray and Metro Mechanical. We look forward to being able to serve you in the future. Thank you for your business. John Smith GM Johns@metromechanicalhvac.com 770-388-0737
Raymond Harding of Metro Mechanical provided excellent service for our home's ac/heating systems. I would recommend him and Metro Mechanical to any of my family and friends.
Posted: 1/03/2015 • Link to this review
Wahoo!!! Raymond is a great technician and team player. We are so glad your experience with Metro Mechanical has been rewarding. We will pass along your great comments to the team. Thank you for choosing Metro Mechanical. John Smith GM firstname.lastname@example.org
Metro Mechanical, Inc. provides energy system audits and can increase the efficiency of your heating and cooling systems to save you money and reduce your energy usage. We have a variety of options and solutions; just ask!