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Great company - they truly do things the right way and went the extra mile to make sure I was happy with the end product. I took bids from more than a handful of companies and I'm convinced no one was even close to offering the value AVI was able to deliver.
Posted on GuildQuality: 9/13/2016
They were very professional. We've had them do work in three stages and they met their prices and were competitive with their prices. They were easy to deal with and we were very happy with the final job.
Posted on GuildQuality: 6/13/2016
With both of my projects with AVI, I have had very similar experiences:~ The sales process was great working with Tom Zakucia.~ The Infinity fiberglass replacement insert product is beautiful and worthy of installation on higher end homes.~ The installation process both times went off smoothly--crew showed up on time, had the right product and accessories, did clean work, respected my property, and cleaned up behind themselves.~ The communication process after the sale was a little lacking, in my estimation--just a little weak on post sale details and post installation information such as warranty / care documentation.In summary, I am very happy with the Marvin Infinity product, the efficiency and integrity with which AVI handled my business, the sales rep, and the installation process. I think AVI could definitely up your game in the area of post-sale and post-installation communication. Otherwise, a five-star group and a five star experience!I highly recommend AVI and the Marvin Infinity product.Thanks!
Posted on GuildQuality: 6/10/2016
Replaced windows & doors for every opening in my house 3 years ago - over 50 windows & doors. Sales & installation could not have gone better. Every promise made was kept - delivery, schedule, installation, clean up & service. 3 years later, we noticed a leak coming from one of the large picture windows in our den. Called one day to ask about repair under warranty & they were here the next day to address the issue. They not only do wonderful work when they are selling you their product, but they stand behind it when/if an issue arises. You won't go wrong trusting this company!! And I forgot to mention how beautiful & energy efficient the windows actually are.
Posted: 5/19/2015 • Link to this review
For several years I fretted over our windows that were rotting or becoming cloudy. I interviewed several different companies. Finally the decision was made to go with AVI. They replaced all but two of the windows in my house. Architectural Visions, Inc. was professional from the sale of the windows by Josh Brandt to the follow-up to fix various issues. Stephen, Ryan, Todd and Ken were pleasant and respectful of me and my home as they installed and cleaned up. At the end of the day, every bit of debris was removed and the floors swept. Charles Lorentz came out to inspect the job. He listened to my concerns and made sure the issues that I had were resolved in a manner that made me content and thankful for his expertise. Scott put on the track for the screen door and it slides like a dream. My husband is happy to have the screen. Scott and Charles checked out a window downstairs that wasn't closing properly. When Scott couldn't fix it, he put in a work order for a new sash. Marvin windows are great. I love the way they operate and look. The warranty gives me peace of mind. The professionalism of the folks at AVI, especially their follow-up, gives me confidence in the future knowing that none of us are perfect and issues may come up. I expect that they will take care of any problem that arises.
Posted: 4/25/2015 • Link to this review
After researching seven window replacement companies, I decided to go with AVIMarvin. I was impressed by their high level of customer service, professional and personable staff, clean and efficient installation, a quality product, prompt resolution to any problem that might have occurred, and making sure that the job was completed to my satisfaction. Charles Lorentz is a huge asset to the company. Scott was also great to work with. I would definitely recommend AVIMarvin to anyone looking for windows. You definitely get what you pay for.
Posted: 4/18/2015 • Link to this review
After 12 months of research and searching, I finally decided to install about 30 Integrity from Marvin replacement windows based on cost/value, quality, and ability to change colors over the life of the window. Overall, it's been a 5-Star experience. The installation process went off without a hitch, the windows have been great (no more winter breezes coming thru the new windows), and one very minor warranty issue (not related to the Infinity window) was handled quickly and without any questions asked. Many thanks to the entire crew at AVI Marvin - from sales thru installation and service. If I had to do it over again, I'd make the exact same decision again today.
Posted: 3/22/2015 • Link to this review
I finally got windows for my house and I love them. Tom did a great job keeping me informed on everything. The installers came on time, were nice and cleaned up behind themselves. I had a small problem later (not a window problem) and after a little bit, they cames a took care of that too. I am a stickler about things so I am really pleased about the job they did. Highly recommmended.
Posted: 9/10/2013 • Link to this review
I'm slowly redoing my 80's windows, with those lovely pieces of wood all thru the glass, with casement windows. AVI had no problem with only doing a few at a time and coming out again for an additional window measurement. David Messer is a very nice,patient salesman and the other gentlemen that came out for verification of measurements and then the installers were all very nice and professional. My windows are awesome and I have just glass to look thru, no wood in my way. I can catch the breeze no matter what way it is coming and I love the look as does the neighbors who have all come over to check out the new windows. Great company to do Marvin windows with and I look forward to working with them again after I save my pennies for 4 more.
Posted: 5/08/2013 • Link to this review
Great product (Marvin Ultimate wood windows) + very knowledgeable and helpful sales mgr (Tom Zakucia) + fair pricing + efficient installation = very satisfied customer. Would highly recommend.
Posted: 7/30/2012 • Link to this review
AVI Marvin had amazing customer service. Everyone from sales to installation was on time and quick to return calls and email. I have Pella windows in part of my house and was debating on getting Pella in the remaining part. After having issues with Pella honoring their warranty, I am glad I went with Marvin. The windows are nicer and easier to open and clean. The service team was fantastic. The installation team did a great job. They were great guys and I had to run a quick errand and I didn't feel bad about leaving them alone in my house for about an hour.
Posted: 5/14/2012 • Link to this review
AVI offers high quality product and installation services at competitive prices. The sales experience was outstanding; Tom Zakucia was very knowledgeable, professional, and attentive to our requirements. We purchased 27 Marvin windows and 3 exterior ThermaTru doors and couldn't be happier with the product quality and installation. The Integrity fiberglass window is the best designed window we found after comparing 5 different quotes before we made our selection. Thanks to Tom and AVI, we really enjoy our new windows and doors!
Posted: 5/03/2012 • Link to this review
Purchased an entire house of doors and windows for new construction. Wood/Ultrex (outswing and inswing french, casement, sliders and fixed panels. Could not be happier. Truly outstanding sales help (Peter Diehl) guided us every step of the way. I compared Andersen, Pella and a couple of entry levels. Nothing came close. After installation support was unsurpassed, Marvin Rep came out twice to fine tune the door adjustments. Stained beautifully to match kitchen (rustic cherry)
Posted: 4/23/2012 • Link to this review
AVI's Buckhead showroom has achieved EarthCraft Light Commercial certification for design and construction practices that contribute to energy-, water- and resource-efficient commercial development in the Southeast. AVI has achieved Sustainable Forestry Initiative® (SFI®) Chain of Custody Certification and Forest Stewardship Council® (FSC®) Chain of Custody Certification to ensure responsibly harvested wood products for sustainable building.