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They were great and outstanding but once the product was being completed, it was hard to get in touch with someone. The owner wasn't very friendly. He was more upset that I had his cell number instead of trying to fix the problem. I couldn't get them to call my insurance adjuster.
Posted on GuildQuality: 4/10/2018
Ridge Valley Exteriors did very good work with the roofing. However, they did not complete the installation of windows and siding. Three stars for what they did was done with good quality. However, the job was ultimately incomplete.
Posted on GuildQuality: 2/20/2018
We had a new roof installed recently. We were very cautious about selecting a roofer as there is a lot of information out there about unethical people in this business. We got a call from Ridge Valley, a company that had done some work in our subdivision. Matthew was our salesman/project manager and he oversaw the job from start to finish The pricing was fair and the process was explained. There were no surprises. The job was started and completed as promised and the cleanup was thorough. I would not hesitate to recommend Matthew and Ridge Valley to anyone needing a new roof or roofing repairs.
Installed new roof on a 2001 single story home.
Area Cumming, GA
Cost $5,000 - $9,999
Date January 2018
Posted: 2/16/2018 • Link to this review
They were very professional. They impressed me by their organization. The contractors and subcontractors were all in uniform. What sold me on them was their professionalism, the amount of people that they had working on site, and the amount of supervisors they had on site.
Posted on GuildQuality: 2/05/2018
Scott was always professional and friendly. He is extremely knowledgeable and patient. He explained the process well and was patient in answering all of my questions. I would recommend Ridge Valley Exteriors to my neighbors, friends and family.
Posted on GuildQuality: 9/10/2017
They did really good work. They did the work they said they were going to do. A lot of the brand promises fell extremely short. The hand held guarantee fell short in my experience. I feel like their back office really failed them in making sure they were able to get a replacement after my initial project manager left. The stuff that they tell you in addition to the roof, take with a grain of salt.
Posted on GuildQuality: 8/24/2017
Kurtis and the crew did an amazing job with the new roof. Even with weather rain delays, I remained in the communication loop as to when the roof would be completed. I even recommended these folks to my neighbors across the street.
Posted on GuildQuality: 8/16/2017
They weren't very professional and they did some damages to my gutters and instead of fixing them they paid me for them but it didn't cover the cost of the damages. They also don't disclose everything you need to know about getting a roof. They are all about making the sale instead of providing a professional service.
Posted on GuildQuality: 5/25/2017
The rep with whom we dealt was John, and he was fantastic. Very knowledgable and professional. Would have preferred he be a little more engaged immediately after with respect to the minor damage to our deck. We felt that once he had a check in hand, he wasn't quite as attentive. But it was overall a very good experience, and our roof looks fantastic.
Posted on GuildQuality: 5/24/2017
The workmanship of installing the roof was good and Bill did a very good job of marketing Ridge Valley but the area around the house did not have any tarps around when I came home at 12:05p and nails were everywhere. Bill was watching 3 houses at that time. The clean up was terrible. I bought a nice magnet on wheels and I clean up the nails after they left and over three days I collected 133 nails and took pictures of a few to send Bill. When I gave Bill the finishing check I showed Bill another pile of nails that my neighbor show me that was on his property. It looked like to me they were throwing nails around because a lot were away from the house.
Posted on GuildQuality: 5/23/2017