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I paid for an inspection and a house sealing. Once try sealed my home mice got trapped in. They came and removed the mice and then charged me for removal. Then came back at my request to check for snakes again because there was an area they failed to seal initially, I wasn't home at the time and he didn't charge me. I called back because I was hearing something again in my home. Not only did he charge me again but he went back and charged me for the visit when I wasn't even home. Will not do business with these shady individuals again. A lot more to this story. Don't make the call to this company.
Posted: 9/05/2014 • Link to this review
We contacted Top Notch Animal Control about a squirrel issue. They did free inspection that day, and completed several repairs and took great pride in the quality of work. They were prompt in checking our traps and now my family sleeps easy. Shane and Jo and crew did a fantastic service for my family. Highly recommended
Posted: 11/16/2013 • Link to this review
Top-Notch Animal Control repeatedly failed to perform the services for which they were paid $983.00. Attempts to hold Top Notch to their contractual obligations have failed. Top Notch is now unresponsive and unwilling to resolve our complaints, which stem from the following failures in service: * Consistently failed to keep scheduled appointments * Failed to trap and remove animals within 2-3 weeks. In the six weeks that they were on the job, the problem got exponentially worse. * Failed to rebait traps and move traps to effective locations. * Failed to perform a "full exclusion," choosing instead to piece-meal their work * Failed to "seal all holes and possible entry points" * Failed to train employees: placed traps in wrong locations, could not identify rodent entry points. Top Notch claimed they would issue a partial refund for their failure in service. I gave them 30 days to make good. After a month of hearing, "The check is in the mail," it is apparent that they have no intentions of keeping their word. Full details of the complaint can be read on the Better Business Bureau (BBB) website.
Posted: 4/08/2013 • Link to this review
I want to thank Shane again for a job well done. This raccoon in the attic was a nightmare. I got the free estimate for the job and he was able to get to it soon. I'm able to sleep in peace now that it cannot get back in the attic. Thanks to you and your crew, I'm a pleased customer.
Posted: 6/16/2012 • Link to this review
Top Notch was my second estimate. Shane came out right away and was totally honest with me. He didn't give me an inflated price, or invent problems I didn't have. True to his word, he did what he said he would do plus some. I had a crack in my driveway and they "took the liberty" and pour cement to fix it. His staff is polite and caring. I prayed blessings on them to have much more customers. I highly recommend them, you'll be as pleased as I was.
Posted: 5/11/2012 • Link to this review
Top Notch Animal Control took care of our Honeybee infestation on 5/4/2012. Their intial visit to our house for the evaluation immediately gave us a sense that we wanted them to do the job. They were great! They did everything they promised and them some. My sister used them last fall to remove a racoon family out of her attic and had a wonderful experience so I knew we had made the right choice. Thanks Shane!
Posted: 5/05/2012 • Link to this review
We found a live rat in my child's room. Can you imagine the horror? Top-Notch sent out 3 people to thoroughly inspect my house,yard,attic and basement. They explained to me what they were looking for, what they found (and did not find in my case!), and why I should not be concerned. We have a new plan now for feeding our cat, that does not welcome extra visitors. When they were done, I asked "How much do I owe you for today?" I was told NOTHING! They provide free estimates. So they came out,inspected my house, didn't find anything to worry about and DID NOT sell me what I didn't need. I will definitely call them if needed. Thanks guys!
Posted: 2/10/2012 • Link to this review
My daughter couldn't sleep, the dogs were going crazy; squirrels. We called Shane; he got rid of the squirrels, sealed our house, and gave us a warranty as well. We were squirrel free for a good period of time, but then, stupid squirrels ate through our siding to get in again. TRUE TO HIS WORD, Shane came out and took care of the situation, even sealing up the new holes. For a VERY reasonable price; he fixed the new damage the squirrels' created and made sure they couldn't do it again. His work stood up, the new damage was just that: new. We GREATLY appreciate the work, work ethic, and reasonable fees associated with Top-Notch. I highly recommend them to all in need of pest control.
Posted: 1/21/2012 • Link to this review
After hearing loud scratching and gnawing noises in my attic during the holidays, I called Top Notch for help. Shane and Gary came out the next afternoon, inspected the entire house, and pointed out some big problems in my roof, attic, and crawl space. Shane wrote up a great plan (keeping in mind my concerns about cost) and returned with his crew 2 days later. They sealed multiple holes, repaired some storm-related damage to the roof, and set several animal traps. Their work was thorough, professional, and guaranteed. I feel confident my problems with unwanted animal entry are over. I highly recommend them.
Posted: 1/06/2012 • Link to this review
Shane Fountain, Just a note of thanks for services rendered by Top-Notch Animal Control.Possible entrances were sealed,traps were set and rodents were trapped and removed as promised. Your price was reasonable and affordable and I was pleased with the service and would recommend Top-Notch Animal Control to those that find themselves in need of your service. Thanks
Posted: 1/05/2012 • Link to this review
Shane and crew did a great job for me. I called him when I heard a squirrel in the attic over my bedroom. I definitely wanted that squirrel removed ASAP! They inspected my home and developed a plan to capture and remove the squirrel. They also did a thorough home inspection and pointed out potential points of entry for other critters, which we then addressed. They were knowledgeable in their work,their services were reasonably priced, and the work was completed with care and attention to detail. I highly recommend them.
Posted: 11/19/2011 • Link to this review
We had squirrels in the attic and where other contractors had delivered estimates without a serious inspection, Top-Notch spent 2 hours studying the situation. They arrived on time, cut no corners and did an excellent job. they stand by their work,are thorough and very pleasant. look no further!
Posted: 11/02/2011 • Link to this review
We had critters in our attic and Top Notch came out and gave us an estimate of what was needed to get rid of them. Their work and follow up was what they said it would be and so far the problem is resolved. Great people to work with.
Posted: 11/02/2011 • Link to this review
Quality of work and attention to detail make this company the best in this business. Don't bother looking anywhere else. They came out when promised and gave me a fair estimate. Then, came and performed all work above and beyond. Thanks!
Posted: 10/27/2011 • Link to this review