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Mr. Richardson was prompt and Very professional. From the appointment made to the reminder card and then to show up exactly at the time promised was excellent customer service. Highly recommended
Posted: 9/16/2014 • Link to this review
I would recommend them. He came as promised, was very courteous. Cleaned up the work area and honest. We hadn't use the wood burning fireplace since moving into the home 4-yrs ago. It was great to have this past winter. We just recently moved into a new home and I will be calling LM Richardson again.
Posted: 11/23/2013 • Last edited: 7/16/2014 • Link to this review
I called a few companies for estimates on cleaning the chimney. After reading the reviews on Kudzu, I went with LM Richardson. Needless to say, the day they were scheduled to come all didn't go as planned. In my absence, my neighbor let the team in to do the job. She said they were friendly, pleasant, and professional. She was pleased with the job. They also found a gas panel that needed sealing and took care of it. I couldn't tell they had been here when I finally did arrive home. All was clean. Thank you for great service.
Posted: 1/16/2013 • Link to this review
Hillard and Diane came by my home this morning to clean my chimney and give me an estimate on needed repairs to fix gaps and rain entry. They were super nice, very professional, and did a fantastic job! I would definitely call on them again and I feel it was money well spent. Thanks to LM Richardson - A Certified Chimney Sweep, Hillard and Diane for such great service!
Posted: 4/30/2012 • Link to this review
Our chimney had never been cleaned in 37 years. I called three companies, got the most reasonable quote from this one, so hired them to clean and inspect. Mr. Richardson and his daughter Lisa were prompt, professional, very clean, not a smidgen of dust in the house.
Posted: 2/17/2012 • Link to this review
Diane & Hillard just left my house after inspecting and cleaning my fireplace/chimney. They were on time, incredibly friendly, and professional. They laid down blankets and moved furniture to make sure they didn't get anything dirty, and cleaned up completely when they were done. The fireplace looks clean enough to eat out of, and they took the time to explain how to use the gas starter, damper, grate, etc. They charged me exactly what they quoted. I would definitely use them and recommend them to others!
Posted: 12/06/2011 • Link to this review
My brother & his wife used this company last week after getting the most reasonable telephone quote from them. They were very pleased with the service, which included removing birds nests and extra repairs. They still charged the quoted amount in spite of the extra work. I've been hearing something in my chimney, so I had them come out today. Mr. Richardson was very nice and explained that I was probably only hearing a woodpecker on the outside that just sounded like it was in the chimney. And he didn't even charge me when I asked how much I owed him for the visit. In a world full of faked problems and repairs, I really appreciated his kindness and honesty. I highly recommend them and will use them if needed in the future.
Posted: 4/22/2011 • Link to this review
I got a chimney inspection and cleaning by LM Richardson and found them to be friendly, prompt, efficient and a great value. They kept my place clean and fixed my damper at no additional charge. They even gave me a quote for repairing some stucco on my chimney but also gave me instructions on how to do it myself! I couldn't ask for better service.
Posted: 1/24/2011 • Link to this review
We had a large company charge us to inspect our chimney, only to tell us we needed thousands of dollars of repairs and that we could not use our fireplace at all. I called Mr. Richardson for a second opinion. He was prompt and courteous, inspected our chimney and told us we did not need any repairs at all! Since he was in my home for less than 15 minutes, he wouldn't charge me for his time. He will be the only chimney sweep I will ever call!!
Posted: 10/20/2010 • Link to this review
Hillard & Diane were perfect from showing up as scheduled to leaving no trace they were here, except for the clean chimney. Thank you for the perfect service experience! See you next year!
Posted: 9/04/2010 • Last edited: 9/10/2010 • Link to this review
LM Richardson gave us a second opinion on chimney repairs that were recommended by Mad Hatter. He told us we did not need most of the work, gave us alternatives that were much more cost efficient, and we can apply the cost of the inspection to the repairs. He also suggested we wait until the summer months to do the repairs, so we can take advantage of the off-season discounts offered by the company. He answered all of our questions and I trust him to do the repairs this summer. Thanks to all the other people who rated LM Richardson on Kudzu!
Posted: 2/15/2010 • Last edited: 5/14/2010 • Link to this review