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Dixie Glasshoppers was responsive in coming to measure the dimensions of our shower. After that, our experience with them was horrible. After a few weeks, I called them to get an update on the installation. After a couple calls, and no callbacks, Kelly told me my order had been lost in their tax paperwork so the order had not been placed. A couple weeks later I call back and again, no returned call. When I get ahold of Kelly he tells me that he is having problems with suppliers so it will be a couple more weeks. Repeat this cycle two more times and it has now been eight weeks since they came to measure. After speaking with Kelly today he explained he still doesn't have a supplier for the glass so I expressed my frustration and told him we will pursue other options. Painful and disappointing. I am not upset at delays because those happen. I am upset at the fact that the only time they worked on my order and communicated to me was when I chased them down and asked them the status and now eight weeks later I need to start over again with another supplier. I like to support local, small businesses, but recommend against Dixie Glasshoppers.
Area Decatur, GA
Cost $1,000 - $2,999
Date September 2016
Posted: 9/27/2016 • Link to this review