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First, I booked an online appointment for 3:00 p.m., 3:47 rolls around and I haven't heard from anyone. I call and their response is "Oh, we're sorry but the load we just picked up is taking longer to unload than expected." Had I not called, I sincerely doubt I would've heard from anyone. They then asked if I wanted to reschedule, I had some other business to take care of so I asked for their latest appointment which was 8:00 p.m. I was out running my errands and I get a phone call at 7:57 telling me they're leaving Marietta and on their way. I rush home and in effort to expedite the junk removal process, I sit all of the junk outside. 8:40 rolls and still no truck. I call them-there was an accident on 75. I get it, things happen but why am I the one calling. 9:12 still no truck. I call again; this time they're 20 minutes away. It is now 9:30. I'm tired, sleepy and angry. And to top it all off, my junk is still sitting outside. RIDICULOUS!!!!, I can definitely say that I will never use Hicks and Sons Junk Removal again. And I'm now going to be fined by my HOA. Update: 9:52 and my junk is still outside. They finally came and when I asked about the 20% discount for booking online, I was told that the discount only applied to full loads. That's not what's on their website. Never again.
Posted: 5/11/2018 • Link to this review
I called on a Friday afternoon needing same day service to clear out a warehouse to make room for hundreds of animals being evacuated from FL due to Hurricane Irma. I was told no by so many other companies, then I called Hicks and Sons... KeShaun worked magic; pulling resources & the guys showed up after hours Friday night to ensure we could get cleared out in time. They even came back the next day to take away a 2nd load for us. Great customer service from everyone I encountered & well worth the cost. We will continue to use them anytime we need junk removal! Thank you so much from all of us (animals included)! -Debbie
Area Atlanta, GA
Cost $500 - $999
Date September 2017
Posted: 9/19/2017 • Link to this review
UPDATE: After posting the note below, I heard from Bryan (Operations Manager) within a few minutes and he listened as I explained the problem. I chose to work with Hicks and Sons because I prefer to work with local companies over the big national franchises whenever possible. I was pleased with how quickly the company addressed my complaint and made things right. Outside of the issue I had with the two specific guys that handled my job, I was satisfied with this company. The company answered my initial call promptly, provided an accurate estimate up front, offered an appointment time for the very next day and were even early for the appointment. The pickup was completed in less than 20 minutes -- the guys were very efficient. Had my interaction over one specific aspect of the service not been problematic enough to require a formal complaint, I would have given 5 stars. ORIGINAL POST: Would like to hear from Frank Hicks or another owner of this business to discuss the experience I had today using Hicks and Sons Junk Removal for the first time. I've tried unsuccessfully to find an email address to convey my concerns privately concerning the questionable ethics of the two men who handled my job. Please let me know how to reach someone outside the main phone line.
I hired Hicks and Sons Junk Removal to remove 1-2 pickup truck loads worth of junk from a rental property I own. Items included an old love seat, some unused planters, hoses, old paint cans, vases and numerous other items.
Area Smyrna, GA
Cost Less than $250
Posted: 1/03/2017 • Link to this review
Great customer service!!! Keshawn and Andrew were VERY professional and pleasant! They picked up my sofa less than 2 hours after I contacted Hick's. My only regret is not calling Hick's to remove the sofa years ago.
Posted: 1/06/2016 • Link to this review
Today we had a lot to move out as we sold our house. The scheduling was fast and easy. The quote was given right away. They were on schedule and worked very hard to get it done. The two men were very polite and very helpful. They worked hard and did a great job. I will recommend them to anyone.
Posted: 8/10/2015 • Link to this review
I could not be more pleased with Hick's and Sons services. I needed broken pallets and debris that had collected over several years to be removed from a commercial/industrial site. Day one: I called to request a quote. Day two: Hick's and Sons came to quote the job. Day three: I approved the quote and requested work to begin. Day four: Work was started. Day five: Work was completed. This went off like clockwork! Fast and friendly service and response, work completed quickly at a very reasonable price. I will definitely use this service for all my junk removal needs!
Posted: 6/04/2014 • Link to this review
Called around to have a wooden playset removed and Hicks and sons were hundreds less than everyone else! The men were friendly and polite and took the play set down and loaded it up in less than an hour. They also took some other junk with them when I asked. Really enjoyed working with them! Highly recommend!
Posted: 3/27/2014 • Link to this review
Team Greg of Hicks and Sons Junk Removal provided excellent service, and were very professional. They made the junk disappear in a short order of time. Priced fair. Very impressed, and will recommend the service and team to others.
Posted: 8/26/2013 • Link to this review
I own residential real estate that I lease to groups of students. The amount of furniture and random junk I am left to remove yearly is ridiculous. I used to get very angry, now I just call these guys. They haven't met anything they can't move. They haven't scratched or damaged anything on the way out either. Every time I call, I am amazed. Faizon, Jack and Lamont are all awesome.
Posted: 8/04/2013 • Link to this review
My wife and I seriously underestimated the amount of junk we had when we moved. They came the SAME DAY we called...on a Sunday evening in the rain, too...and removed all of our junk in a matter of 30 minutes. They were on time and did it for a very reasonable price. Highly recommended.
Posted: 7/24/2013 • Link to this review
Jack and Faizon just saved my day!! Very nice, professional, more than accommodating. This was a joint effort with a neighbor, they had no problem loading from 2 garages. They would not let me help at all. Great Guys!! I know I will use them again.
Posted: 7/11/2013 • Link to this review
I chose this company because of the reviews. I called and left a message, Frank called me back, and we arranged trash to be picked up at 12:00pm. I drove 30 minutes to meet them, and at 12:06pm, I got a call from the team telling me they will be late 20-30 minutes. I waited for 45 minutes, they did not show up or call me back, I called them, they did not pick up, I left a message saying I am still waiting and if they cannot make it to please call me back. I waited till 1:30pm, they never showed up, and I never got a call back from them. I will never try to use them again or recommend them to anyone I know.
Posted: 7/07/2013 • Link to this review
We are a True Green & Eco-Friendly Company; Our trucks may have ORANGE but we ALWAYS THINK... Go-Green Recycling! Recycling is a Win-Win situation