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Ken and crew did a great job on my exclusion, but I haven't been able to reach them on any of their numbers. My neighbors recently did a major excavation, and unfortunately, the critters managed to find a way back into my attic.... Am hoping these guys are still around. Feel pretty confident if they are that they'll honor their warranties. Would like to change this to 5*
Area Decatur, GA
Cost $1,000 - $2,999
Posted: 4/06/2018 • Link to this review
BEWARE OF THIS COMPANY AND THEIR LIFETIME CONTRACT!!! They use intimidation to try to keep customers quiet, from Ken Boone email: "Any public and negative reports you file on our company. You will be forced to defend in court because we will hold you financially liable to the amount of $10,000 dollars per report we find." ABG completed exclusion work on our home in 2011. Prior to starting, we tried to reschedule due having new gutter/toppers installed in 1 week. Dave, the Team Lead, assured us that we would have a lifetime warranty and changed materials to allow the gutter installation. We had a reinspection done after the gutter install per our contract. Dave returned 2-3 times in the next week, assured us that everything looked good, our problem was resolved. He also did subsequent reinspection's over the next few years. Our home remained in warranty without any issues until the employee, Dave, left the company and evidence of squirrels was discovered in our attic in 2017. At that time, we spoke with Ken Boone, he reached out to the former employee, who confirmed the above information. ABG continues to blame the gutter company for altering their work (which the gutter company denies) and refuses to honor our lifetime warranty, this should have been discovered 6 years ago, while our gutters/guards were under warranty, we had no way of knowing that the reinspections done by Dave were inadequate and it should not cost us to have our warranty work completed.
Area Duluth, GA
Cost $1,000 - $2,999
Date February 2011
Posted: 12/22/2017 • Link to this review
I found this company through Kudzu and was really excited by all the great reviews, which answered all my major questions about the quality of service I could expect to receive. Shane was the guy who came out to my house, and he was really great. He drew up an estimate and answered ALL my questions about it and was generally very knowledgeable and reassuring. He ended up making a couple of return trips to my house as well, but he was always very prompt and corteous and dealt with the new problems thoroughly. I could not be more pleased with every aspect of my experience with Animals B Gone. Thanks Shane, and thanks Kudzu for sending me their way!
Posted: 6/05/2012 • Link to this review
I recently discovered I had rat infestation in my attic. A terrible thing to find out, but Animals B' Gone made this nasty problem somehow not such a big deal. They showed up on time for the appointment, gave my home a thorough inspection, and took extra time to tell me what they proposed to do to eliminate the rodents and seal of my house from future visitors. They completed the work as scheduled and as quoted (even though there was some extra work involved) and cleaned up completely behind their work. I was about to hire another pest control company before a friend told me to call Sean at AB'G. I'm so glad I listened to the advice. They do top notch work, are competitively priced (I got three bids) and most importantly, they care about their customers. And they also provide a lifetime warranty on their pest exclusion services where the others I spoke to offer 1 year warranties with annual renewal fees around $250.
Posted: 2/25/2012 • Link to this review
Extremely pleased. Very rarely, does a business live up to their promises. I had a squirrel and roof rat problem for a number of years and finally got fed up. They walked me through the process and made it simple, making a "guarantee" that they would solve my pest problem. It took two times, but they came back (as promised) and made sure it was totally gone. The supervisor Ken, was an amazing tech and also businessman. He stopped at nothing until he found the problem. He is the comsummate PROFESSIONAL, following up and communicating until it was done correctly.As a small business owner myself, I know the value of under promise and over deliver. What a breath of fresh air. I waited a year to post on here until I was 100% sure the pests were gone. The peace of mind Ken and Animals B'Gone delivered was worth every penny.
Posted: 12/13/2011 • Link to this review
I am a laid off Property Manager with 6 years of experience, and Managed up to 14 Condo communities. Squirrels, rats, mice, feral dogs and cats, you name it, I have dealt with it. And I have used quite a few Companies in the past, but without a doubt, Animals B' Gone has been the best, and the one I am using now for my girlfriend's house. If that does not express my confidence in this Company, to let them treat the squirrel problem my girlfriend has, I don't know what does. Fantastic, customer centered Company! David, Duluth
Posted: 10/22/2011 • Link to this review
Everything about Animals B Gone was top notch! The staff worked well together. They arrived when they said the would. Cleaned up completely when finished. Wasted no time. Did twice the amount of work for the same quotes I had received from two other companies. Had a crew manager on location full time. Everything was done to profection. I have never been so happy with service work and the company managers. Thanks Shawn. You kept your promises & did a thorough job! Charlotte E
Posted: 9/06/2011 • Link to this review
After calling 3 places about roof rats,I finally got a hold of Kenneth Boone. He was by far a subject matter expert and I was sold. Dave and the crew came out the next day and they were amazing. They sealed the holes and I am so happy I used Animals B'Gone. Their honesty and attitude set them apart from the rest. Thanks Animal's B'Gone for everything you do.
Posted: 7/23/2011 • Last edited: 10/07/2011 • Link to this review
I'm late reviewing Animals B Gone (I had the work done last fall), but the team was phenomenal. They were relentless in trying to resolve the noises I was hearing. Even went so far as to install a camera in the attic. Follow-up was fantastic. They were even more diligent on follow-up than I was!
Posted: 5/15/2011 • Last edited: 10/07/2011 • Link to this review
It has been a few weeks since Shane from the Bethlehem location came out and "sealed" our house. We haven't heard a peep from our "friends" in the attic. I highly suggest you call Animals B' Gone. Shane and his crew were very professional from the start and did a wonderful job. Thanks Shane.
Posted: 3/28/2011 • Last edited: 10/07/2011 • Link to this review
Shane and crew came out today and did a very professional job on controling some flying squirrels that were getting into my house. Have used another service in the past that charged me a lot of $ for just putting rat traps in the attic. Using Shane and his company guarantees me that I wont ever have issues with animals again. Dont look further for your pest control. Just call Shane
Posted: 3/02/2011 • Last edited: 10/07/2011 • Link to this review
Shane Moss and crew successfully installed the Total Exclusion Package (Gutter Guard included) in a very timely and professional manner! The work was performed on time shortly after scheduling it and was done quickly and with great quality at a great price! It is great to not hear animals in the attic anymore! I highly recommend this company for this type service! Thanks Shane and crew for a job well done!
Posted: 2/15/2011 • Last edited: 10/07/2011 • Link to this review
Sean was wonderful going over the house to see where things are not done properly, help us fight with other company to get things put right as we'd paid $$$ to have it in the first place with other company and now we'll have them back to reinspect...PLEASE USE THEM FIRST!!! They are 1st rate and shame on us for finding out the hard way! Nothing but wonderful service and go out of their way kinda help :) Thanks!!
Posted: 2/01/2011 • Last edited: 10/07/2011 • Link to this review
Sealed our home to protect from southern flying squirrel. Replaced front gutters and installed rodent proof gutter guards. Work done was professional,problem solved! Highly recommend.
Posted: 1/29/2011 • Last edited: 10/07/2011 • Link to this review
We used another company to try to get rid of our squirrel problem but they came right back. We then used ABG and have had no problems since! They did a great job of making sure the squirrels got out (a one-way tunnel), then they repaired the damage the squirrels did and installed a gutter guard. Don't make the mistake of using someone else like we did...call ABG first!
Posted: 1/03/2011 • Last edited: 10/07/2011 • Link to this review