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Plumb xpress installed a hot water heater at our rental house 2 years ago. We are selling the house and it won't pass inspection because they didn't install the hot water heater to code. I called and spoke to Donnie who said he would fix it but after our initial conversation, he would not return numerous phone calls over a period of 4 days. Our closing will be delayed because he didn't have the courtesy to just say he wouldn't fix it but rather ignored our phone calls. After calling other plumbers in the area we found out they have had similar calls regarding Donnie and they have had to fix issues from this company for other customers. DO NOT USE THIS COMPANY ...they will not install to code and will not make the correction afterwards
Area Kennesaw, GA
Posted: 9/19/2017 • Link to this review
Made the mistake of calling this company. Never fixed the issue and charged a lot. Wouldn't hold to their warranty. Would recommend you hire a real plumber.
Posted: 3/01/2016 • Link to this review
Plumber was suppose to come at 9 am yesterday and when they did not show, I called. Owner answered and they were having dispatchers issues but someone would call me back. Waited an hour and no one contacted me. So I called back, same story. Finally about 4 hours later Plumber called back to say he was on his way. Plumber claims my pressure valve needed to be changed. Showed me some preset pressure of 90. Thinking this was going to solve the problem of my pipes rattling, I paid $362. Plumber did not have part and had to go get it. Their infomercial states they have all the parts o their truck. The next morning, I heard the same rattling pipe noise, not just once but at least 4 more times that day. Called the Plumber to come back and fix my problem or return my money. Waiting to hear back from the Plumber.
Posted: 8/08/2015 • Link to this review
Our hot water heater went out and after multiple calls to other companies, none wanted to provide service for anywhere from 1-6 days. Plumb express came that day, even though it was late , for no extra charge and completed the job. They charged a very affordable price and did excellent work. Couldn't ask for better service. THEY ARE THE BEST!!!!!
Posted: 1/16/2014 • Link to this review
PlumbXpress is the plumber of choice. All of the adjectives apply Professional, Competent and Efficient coupled with a fair price. Of all things to happen during this arctic sub zero freeze, an outside water valve broke spurting water by the gallon. To control the leak, I had to close the main water valve. All this occurred on Saturday night, a house without a drop of water. Ever try to get a plumbing company to respond on freezing weekend. You have a better shot at winning the lottery. Not so with Plumb Express. Sunday morning, I was able to reach Donnie the owner of the company. His response was immediate, within the hour he was at my home, assessed the problem, and gave a reasonable price to repair the damage. The repair was completed in two or so hours, in a workmanlike fashion and at the price quoted. Aside from having a Master Plumbing license, he is personable and sensitive to homeowners out of pocket expense. I would use his company and recommend it to others without a moment's hesitation
Posted: 1/10/2014 • Link to this review
I can confidently recommend this company. We just had a leak erupt from the ceiling in our laundry room. When Donnie assessed the situation, he uncovered 3 other pinhole leaks in the old copper pipes in the ceiling,and identified that the pressure relief valve was allowing too much pressure into our old water lines. In less than 4 hours he had pierced the dry wall in 4 locations and rectified our problems with first quality parts. He was careful at every turn to explain the problems he found, his proposed solutions, possible alternatives, and estimated costs. I expect to hire his company for additional work as soon as we can budget for it.
Posted: 11/25/2013 • Link to this review
Just had a fitting replaced in my water line connection to my house. Adam from Plumb Xpress came out, on time, and had the leak located, dug up, and repaired all in about an hour. Great technician and would definitely recommend him to anyone looking for a fair/honest plumber. Thanks again Adam! Great job!
Posted: 9/25/2013 • Link to this review
Never experienced a plumbing issue before and was clueless as to how to handle my issue. I had a extremely high water bill, called Plumb Xpress to help me diagnose the issue. The technician was here when he said he would be and was also quick to locate the problem. I had a leak in my water line and was given an estimate to replace or repair, it was nice to be given an option. I opted to replace the whole line and the technicians were here the very next day and replaced my water line fast and even cleaned up after themselves. Being my first plumbing issue, I don't have much to compare to but I cant imagine having a better experience! Would definitely recommend this company!!
Posted: 6/10/2013 • Link to this review
By the time we stuffed our garbage disposal with way too much rice and then tried to fix it with Drano - it was 8:45pm and the kitchen sinks were backed up and the smell was everywhere. Jeff said he'd be here in 45 min even though it was raining and he was on another call - and 45 min later he showed up!! Quickly and thoroughly took care of our problems and explained every step of the way - and even cleaned up after he was done! We"ll definitely use Plumb Xpress again!!
Posted: 6/07/2013 • Link to this review
They sent Adam Horn when my water feed line sprung a geyser. He was prompt, friendly and got right to work, worked constantly and fixed the leak and 2 other plumbing problems while he was here. He cleaned off the house, the walk, the drive, and even the lawn! Great service and great work. I will call them the next time!
Posted: 6/06/2013 • Link to this review
Adam and Tommy came out within 1 hour of my call at 8pm at night to fix a broken water service. They were able to give me a price range before they started. I will always call them back for any further plumbing issues.
Posted: 5/29/2013 • Link to this review
In February, when we had strange noises coming from our plumbing lines, Jeff was able to identify the problem promptly. He installed a new pressure-reducing valve that solved the problem. Jeff also re-worked some plumbing and installed a toilet for us. He was very knowledgeable, professional, honest, and prompt. Jeff did an outstanding job, and we will use him again for any plumbing issues!
Posted: 5/23/2013 • Link to this review
On a Sunday afternoon in February we had a small DIY project go terribly wrong, with a cracked pipe within a 2nd floor bathroom wall. The first plumber we called said it would be 4-6 hours before they could get to our home. The second call was to Adam at Plumb Xpress, who said he'd be here within an hour and was true to his word. He fixed the pipe promptly and was nothing but professional at all times. Since then we've had Kevin to the house to repair a leaky stop valve, and Adam & Tommy to repair the main water line coming into the house. Everyone we've dealt with at Plumb Xpress has been great and accommodating, and all of the work was priced very reasonably. While we hope our water issues are behind us, we definitely know who we'll be calling if needed again. Highly recommended!
Posted: 5/18/2013 • Link to this review
I had an active pin hole copper leak. 2 techs came out & repaired the leak within two hours of me placing the initial call. I advised the tech of my suspected problem during the initial call. They explained the pricing, went to get the needed part, repaired the leak, did a thorough job of explaining the cause of the leak, and made a decent attempt to cleaned up after the repair was complete. The only issue I had was the price to access the leak by cutting the ceiling ($99) in additional to the cost of repair. However, the price was explained in advance of repair and I authorized. Overall satified with service and quick response time.
Posted: 5/08/2013 • Link to this review
Leaking faucets and pipes waste water and increase your utility bills. Call us to inspect your pipes and identify & repair leaks and install low-flow faucets and showers.