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We had an appointment between 2 and 4 on a Friday. My wife took off work to meet them. They never showed up. They never called. They didn't answer the phone when we called. They still haven't returned our calls.
Area Atlanta, GA
Date May 2017
Posted: 5/23/2017 • Link to this review
I called Pink Plumber and asked to have an estimate to have an existing toilet removed and a new toilet installed (assuming no additional work required). I was advised that an estimate could not be give over the phone. A plumber came to my home (arriving very late in the evening) and gave me an estimate of over $300. The plumber gave the estimate based on the same information that I provided to the rep over the phone. The only additional information that the plumber had that the phone rep did not have was actually seeing the toilet. He did not uncover any additional details by doing any sort of inspection. Because I knew the estimate to be about twice that of the industry standard, I did not have the work done. As such, I was charged the $45 service fee. I called Scott Plumbing Service, and was given an estimate of $175 over-the-phone. The plumber came to my home (on time), did the work (within an hour), and charged me $175. No question which plumber I will call the next time I need plumbing services.
Remove an existing toilet and install a new one.
Area Smyrna, GA
Cost Less than $250
Date December 2016
Posted: 12/30/2016 • Link to this review
I was recently at my brothers house in Atlanta and witnessed probalby the best plmuing service I've seen so far. Everything was done fast and with utmost precision. They came 15 minutes after he called, scanned the situation and fixid in 20 minutes. The price was also very good.
Posted: 11/04/2016 • Link to this review
I had a leak in my service line causing large water pooling in my backyard. Another well reviewed company quoted 3K to fix! I called Scott Plumbing who gave me a ballpark estimate over the phone that was way cheaper. He was able to schedule for the very next day and I was pleased to find that the same person who answered the phone was the same guy who showed up at my door (how many companies do that these days?). The other thing that makes Scott Plumbing different is that they didn't charge me to dig and asses the issue. Other companies I spoke to charge $250 just to do this. It turned out the job was much more difficult than originally thought but they worked hard in very hot weather to get it done and still came in less than a third of the price that the other company quoted. They also prevented any shrubs from being pulled in the process which is something the other company said would happen and would have added much more to the overall cost. I will call ONLY Scott Plumbing from now on and have been singing their praises to my neighbors. They are super reasonable (almost too reasonable) and was one of the nicest and personable guys I'd ever met. I promise you will not regret using them. Don't fall for the big name and thousand 5 star reviewed companies or you'll be overpaying big time. Scott plumbing is so good and reasonable I'm sure they will grow quickly too and have to raise prices at some point, but if you're smart you'll get them before that happens.
Area Cumming, GA
Posted: 7/10/2016 • Last edited: 11/20/2017 • Link to this review
Called Aaron's and they wanted to charge 2.5 times the amount for the same service. Called Scott Plumbing and they gave me a quote over the phone. Matt, the son, came early, was prompt and courteous and charged for the amount quoted on the phone. So glad I called them. They installed an expansion tank and fixed some leaky faucets.
Posted: 2/17/2016 • Link to this review
Decided to use this company based upon other Kudzu reviews. Matt was extremely responsive in understanding the problem and setting up an appointment. He kept the appointment window and updated me with his arrival time. What a concept - a company that keeps an appointment window, keeps you informed, shows up, and does the job right at a reasonable cost - what a pleasant experience! They will be the first company I'll call for the next time!
Posted: 12/22/2015 • Link to this review
They were supposed to come out between 1:00 and 2:00 yesterday and never showed up. I called many times to find out what was going on and I couldn't get anyone on the phone. Nobody returned my calls. I texted and didn't get a response as well. All they needed to do was call me to tell me they were running behind or whatever excuse they had but they didn't. No courtesy. Unprofessional. I wasted my entire afternoon waiting for them. Don't waste your time on them too.
Posted: 12/17/2015 • Link to this review
After setting up your appointment you sent us a picture of your water heater and which we then determined it was a Whirlpool brand water heater. We then let you know that we do not have parts nor can we go to a store and get those parts. They have to be special ordered through Whirlpool which can take 5-7 business days to receive. We let you know those parts had to be ordered and we could not fix your water heater without those parts in stock so it would have been a wasted trip for us to send out a tech just to tell you something we already told you over the phone.
My mother's water heater stopped heating/igniting. After looking around online I found Scott Plumbing and called at 9:30am. They said they could have someone out between 10:30am and 11am. At 10:10, they arrived and by 10:45 they were gone, with the water heater working again. Very prompt, professional, and reasonably priced. Would recommend to anyone!
Posted: 4/07/2015 • Link to this review
We had an emergency...water heater went out right before the cold weather. They responded and repaired our problem within 24 hrs...great service and we highly recommend!
Posted: 1/10/2015 • Link to this review
Matt did a great job replacing my water heater, he came out same day and even upgraded me from a 40 gallon to 50 gallon at no extra charge. I will definitely be using them again.
Posted: 10/08/2014 • Link to this review
I would highly recommend Matt. In fact, I already have. Very professional and knows what he is doing. Made sure I was satisfied before he left and checked to make sure everything was working properly. 5 star all the way!!!
Posted: 4/04/2014 • Link to this review
We will not call another plumbing service now that we've worked with Scott Plumbing. They were responsive, provided a fair price, showed up on time, professional and did the job right.
Posted: 3/09/2014 • Link to this review
Reliable, reasonable, honest, affordable, well mannered, prompt. Sometimes the smaller company is the right way to go. After having a bad experience with a dishonest company, they were so refreshing! Would refer everyone to them.
Posted: 2/06/2014 • Link to this review
We offer many services that will allow you to use less water and energy, helping you save money on utility bills as well as helping the environment. Some of our services include low consumption toilets, faucets and energy efficient tankless water heaters.