This company was referred to me by my tile contractor that I have total respect for. However, this company was unprofessional from the first call to have them come measure to the end when they hung up on me. They only offered a 4 hour window to come out and even though I had asked to be at the beginning of said window, they called and said they they were coming at the very end of that 4 hour window. They never showed and when I called the estimate back twice, he never answered and even his office couldn't get hold of him. When he did call me he hung up on me. Clearly, he never had any intention of wanting the business. For a family owned company, they sure missed the mark on customer service! Too many competitors out there to deal with this! Disgrace to small business owners.
Shower door enclosure
Area Cumming, GA
Cost $1,000 - $2,999
Date May 2017
Posted: 5/03/2017 • Last edited: 12/20/2017 • Link to this review
I didn't have a good feeling from the start. After calling the company, the receptionist couldn't answer all of my questions. She then transferred me to another woman on the staff who was short, abrupt, and on the verge of getting an attitude towards the end of the conversation. For scheduling the free estimate, I couldn't choose a time, just a day. When the day came, they called at 7:30 AM to say when they would be by that day (yikes). After they arrived, one of the guys began the process of evaluating the shower frame. When I questioned one of his methods, he told me to take my business elsewhere. I have never experienced worse customer service in the home repair industry. I will never use them for any work in the future.
Posted: 4/20/2015 • Link to this review
Worst service I've ever had for a home repair in my life. They didn't even give us a 4 hour service - we had an 8 hour service appt window. At first they told us it would take 4-5 days to order window, then changed to 7-10 days when we called to confirm. Also, when we called to confirm, they still hadn't put in the order. Said that their guys needed to come back out AGAIN to verify our window color. When I called into question their lack of service and follow-up, my call was handed over to the owner who promptly hung up in my face after telling me "If I thought I could get someone else to do my window repair quicker and cheaper, I should try my luck".
Posted: 4/09/2014 • Link to this review
They came when they said they would. They finished when they said they would. They gave me an estimate over the phone and then came out the next day to give a quote after measuring my shower. No hard sell. My shower looks great.
Posted: 4/01/2012 • Link to this review
Perfection. I got quotes from 3 different glass companies for our master shower walls and doors. Parker & Sons were the only ones to volunteer to come out and get an exact measurement for their quote. I was given the option to upgrade the glass and the price was the price that another company quoted me. Jeff and Kenny were really great to work with. The frameless shower enclosure makes my shower area look a lot bigger. Parker & Sons was a great company to work with.
Posted: 2/29/2012 • Link to this review
Parker and Sons replaced the glass in 8 windows at my home, and were efficient, timely, and had the best price. Highly recommended and will use again in the future!! Definitely hire them to do your work.
Posted: 2/21/2009 • Link to this review
Needed a storm door with built-in dog door and these friendly folks fixed us right up. They did have to come measure twice, but it was worth the wait. I thank them and our dogs thank them!
Posted: 4/14/2007 • Last edited: 1/02/2008 • Link to this review
I needed a shower door for a new cultured marble shower that I had installed and I went by Parker and Sons after I visited some "Big Box" companies and found exactly what I needed. The people there are down to earth and nce and explain everything to you. I asked for a measurement and with in one week I had the door installed and the door looks great. The guys who installed it were in and out in under thirty minutes and they were polite and cleaned up after themselves. I would recommned Parker and Sons to anyone who needs Shower doors and glass work done.
Posted: 3/12/2007 • Last edited: 1/02/2008 • Link to this review
We broke our window at our home!!! All we had to do was supply the measurements,the window pane was ready in a couple of hours. Fast, convenient and precise service. I would not hesitate to call them again in the future!!!!
Posted: 4/24/2005 • Last edited: 1/02/2008 • Link to this review