Premier Indoor Comfort Systems has been providing heating and air conditioning services in Atlanta and the surrounding areas since 1999. It is our goal to provide 100% customer satisfaction with excellent service and quality products. When you become a Premier customer, we want you to be a customer for life, and we take pride in creating lasting relationships with all of our customers. We are a BBB accredited company, and our technicians are EPA certified and keep up with education about Georgia's International Energy Conservation Code, (IECC). At Premier Indoor Comfort Systems, we can handle all of your Atlanta heating and air conditioning needs. Whether we provide a custom designed heating and cooling system for a new home or a remodeling job, or simply responding to a service call, we will meet each customer's needs no matter how high the expectations.
We are a full service.. provider which includes: Maintenance Programs, Repair on all makes and models, Upgrades and replacements, New construction installations, Light Commercial installations, Duct modifications, High velocity mini duct systems, Geothermal systems, Radiant floor heating systems, Ductless split systems, Air Purification systems, Humidification systems, Dehumidification systems, Zoning systems, Fresh air ventilation systems, Exhaust systems, Duct Cleaning, and Wine Coolers. We also offer water heater services and indoor air quality products and services. Let Premier Indoor Comfort Systems be your full service provider for all your home comfort needs. We can take care of installations, maintenance, and emergency repairs for indoor comfort systems throughout Atlanta.
Whether you need an installation, replacement, repairs, or just a routine tune-up, call the indoor comfort experts at Premier.
I contacted Premier to give me an estimate to replace my 20 year old Trane A/C unit which had just died over the weekend, and on Monday morning their representative Tom Roberson came to my house to inspect my current system and make some recommendations. Tom was very knowledgeable and sent me a quote later that day by email, and I set out to get some additional quotes from several competitors. After getting several quotes from other companies, I found the Premier quote for their Lennox A/C system was very competitive and seemed to offer a great value for the investment. On Wednesday I spoke to Thomas Stolfi and Tim Wray at Premier to get some additional details and inquire about the time required to schedule an installation, and to my delight they informed me they could install on the next day! Sure enough, first thing on Thursday morning the installation technicians arrived with my new unit and started the installation. In less than four hours, my new system was up and running and my house cooled from 83 to 78 degrees in less than an hour! The installation technicians Kris Thomas and Michael Jock did a great job with not only the installation, but also explaining the proper maintenance and care of my new system. I'm highly satisfied with the price, service and professionalism I received from Premier and would recommend them to family and friends! Jim Mc
Posted: 10/12/2017 • Link to this review
Wonderful service from the first phone call through the installation of my new system. Our air conditioner went out over Memorial Day Weekend. My husband is on oxygen and was having a hard time breathing with the heat in the house. First thing Tuesday morning I called Premier and explained our problem and within the hour they arrived to trouble shoot my system. Turns out we did have to replace our 30 year old HVAC system. They fixed my old air conditioner enough to work until they could get back to replace it. The new installation was done the very next day. While the work was getting done a supervisor arrived to check on the installation progress and let me know that I could call him any time. Everyone was so helpful explaining the problem and showing me what was wrong with my old unit to going over everything I needed to know about my new system. I also purchased a maintenance agreement. They are neat and clean. Did not leave a mess behind them like most contractors do. I highly recommend Premier Indoor Comfort Systems!
Area Fayetteville, GA
Cost $5,000 - $9,999
Date May 2017
Posted: 6/01/2017 • Link to this review
The entire process from start to finish was solid. The team loaded and locked the new unit in place with kid gloves. They were very family-friendly and customer-centered. Our internal climate is cool and peaceful. Thanks a million!
Posted: 4/25/2017 • Link to this review
They are the best ..I called and told them of my problem ..a young man ..Nathan..looked at the system and immediately pin pointed the ptoblem. He came hours after I called ..a part had to be ordered ..but i am confident my system will be repaired
Posted: 1/11/2017 • Link to this review
10 year customer. Spent $78,000 with Premier in 2006 installing 5 Trane Systems. in 2016, they charged me full price for my coil replacement on two units. Premier said my warranty was expired. I argued and argued and emailed them proof to the contrary. They held their ground so I paid for the coils. It was 90 degree weather. I Found out two months later that my warranty was in fact valid and Premier filed a warranty claim as well because I called another company for service. I gave emails from Premier stating in black and white we were out of warranty and I have warranty claims filed by the same man who sent the email. They got paid by Trane and me. Complete fraud. Keep an eye out for the Fox 5 Randy Travis Whistleblower series on this company.
Posted: 8/29/2016 • Link to this review
Couple of weeks back I scheduled an appointment to get tuneup & repair service for my furnace. I was given a window but technician did not show up, nor did I receive any call. After waiting for half an hr more after window I called their office on the status. To my surprise only then they contacted the technician who did not have knowledge of my appointment. Not only I was not given explanation on the communication breakdown, but also did not receive any apology for their mess, except that if I were their "premier" contracted customer they would accommodate me, which means possibly my appointment time was given to their "premier" customer. Overall very disappointed experience.
Posted: 11/05/2015 • Link to this review
Premiere indoor comfort systems did an amazing job. I called with no heat. A service tech was out with in hours. My system was almost 20 years old and not worth fixing. They had their installers out the next day and put in all new equipment. Top of the line Lenox equipment. Their tech were very friendly and polite and educated us on our system and how it worked and how to maintain our system. Their prices are reasonable with their competitors and they have awesome financing options. I would recommend premiere to anyone and everyone!!!!
Posted: 10/22/2015 • Link to this review
Michael and Connor helped us with malfunctioning HVAC systems in August. I was impressed by their responsiveness and attentiveness. They worked with us to ensure we had the best solution for our home. They went above and beyond their competitors and were a pleasure to work with. -Decatur
Posted: 9/23/2015 • Link to this review
Premier installed a new heating/air system in my home on 3/17/2015. We paid almost 12k cash to Premier and have had a service agreement with the company for several years. The system has never worked properly. It first broke 2 days after installation. It has since frozen up 3 subsequent times since March. The system is 5 months old and still under warranty. After multiple service calls and countless requests to speak to a supervisor, our system is still not working. On Thursday I called and spoke to Kim. She scheduled a technician to come out at 8am on Saturday and stated she would have a manager call me to discuss the ongoing problems. I never received a call from a manager. On Saturday morning, after no one showed at 8, I called Premier. The associate had a technician call me and informed me that I was not on schedule for Saturday and I would have to call premier back to schedule an appointment. When I called premier back and very clearly requested a manger call me back to discuss the issues we were having, she had the same technician call me back who again advised I have no appointment. Given that I have begged Premier on multiple occasions to please get my brand new system up and running and have repeatedly asked to speak to a manager at Premier with not a single phone call to date, I paid $300 to have a different company look at my system. The hope is that a different company can get the new system operating properly without multiple service calls.
Posted: 8/15/2015 • Link to this review
We built a new home, and used a cut-rate geothermal installer from North Georgia. Suffice it to say that after over a year of non-responsiveness and inept attempts at repair, Bosch Corporate recommended that we call Premier and dump the other guys. We did, and all our problems were solved almost immediately. They went through our system, programmed it correctly, fixed about a dozen setup errors, and installed a small, high quality, but inexpensive dehumidifier, and our indoor conditions are now perfect. Eddie is phenomenal. You can't go wrong with Premier.
Posted: 3/19/2015 • Link to this review
The Premiere team works hard and fast. Afterwards, they clean up too. Also they are willing to answer any questions that you may have while trying to meet the project deadline. Their on-going service of their products i.e. furnace, air-conditioner, and thermostat is excellent. The Roberson family on Helen Lane in Atlanta, GA recommends them highly.
Posted: 10/14/2014 • Link to this review
They are very committed to the customer, and want him to be fully satisfied. If they aren't sure how to address something, they will take the time to call for help rather than to suggest it can't be done. My only disappointment was with their installers, who did an incomplete job at best. But their service and commitment to your complete satisfaction is absolutely wonderful. It is a pleasure doing business with them.
Posted: 10/07/2014 • Link to this review
What has impressed me most is the personal touch. There is a Technician who is asigned to my geographice area. He does a great job communicating prior to arrival and while he is on the job. He's candid about what services should be done, what provides the best value, and what things I can do for preventive purposes or to save money. He makes me feel as though we're getting an "extra touch" on the work being performed. In short, he has built up trust--so Premier is my first call when I have any issue, and I have also recommended them to friends.
Posted: 10/01/2014 • Link to this review
I have 4 systems in my house and over past two years have replaced three with Lennox systems purchased from and installed by Premier. Two weeks ago the latest unit was installed on a timely, professional basis. The installers were very conscientious not only about installing the equipment but safeguarding our home. They used drop cloths to protect the floor from the entrance door to the equipment room. When they finished they left a clean work site. Before they left they gave me hands on instruction for operating the system and thermostat. We are very satisfied and will use them in the future and recommend to our family, friend, and neighbors.
Posted: 9/23/2014 • Link to this review
Members of the Better Business Bureau; North American Technician Excellence; Licensed Heating & Air Conditioning Contractors in the State of GA; Members of CAAG of Atlanta; Members of the Cobb County Heating & Air Association; Lenox Premier Dealer;
* 24-Hour Service Available
Premeir Indoor Comfort Systems offers many green heating & cooling Systems including Geothermal & Solar Heating & Cooling Systems.