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We replaced our 16 year old main level A/C and furnace with a Trane high efficiency unit along with a Trane clean effects air filter. Nathan came over to review our existing system and to present my options for the new system. He was very thorough and provided me with an excellent system. While they were not the least expensive of the systems looked at, Nathan worked with me on the cost and warranty that I wanted. The installation took all day but his installation team supervised by Mark went very smooth. Having the new system along with the air filter has made our house very comfortable and I have already noticed the reduced electricity even with the A/C at a lower setting. This system should pay for itself over time which was the main reason to go with Stuart and Trane. Thank you again for working with me on the price and warranty and I look forward to having you maintain this system for the years ahead.
Area Flowery Branch, GA
Cost $10,000 - $14,999
Date May 2017
Posted: 6/02/2017 • Link to this review
We needed to replace our 14 year old A/C system due to a freon leak. We called Stuart Pro to get an estimate on replacing the unit. Nathan on the sales staff did an excellent job. He took the time to really look the house over to make sure he was recommending the right system. He was very patient and answered all my questions especially when I was comparing quotes from competitors. We decided to go with Stuart to replace this system and also to add zoning into the house. Mark and Jerry came out the day of the install promptly and on time. They did a very professional job and were very thorough and professional. They cleaned up well after they finished. The whole job took them most of the day but the results were amazing once they were done. The house has never felt so good. We can even set our thermostats higher than we did before and still be comfortable.
Area Lawrenceville, GA
Cost $10,000 - $14,999
Date May 2016
Posted: 5/28/2016 • Link to this review
Stuart Pro Air is the Best! They are so efficient and so knowledgeable on their profession. They answered any questions we might have had and came in and service our air promptly. My husband and I built a home a little over a year so this was our first service. We couldn't have ask for any service any better. Thank you Stuart Pro Air for your professional service. And Thank you Bradley for your professional and informative service. We will request for Bradley again! He is the Best!!!!
Posted: 4/25/2016 • Link to this review
Our 15 year old system finally kicked the bucket. I had 2 of their employees come out last year for service and minor repai and this year it finally failed. We saw 5 different techs(in teams) over a 4 or 5 day period. The salesman, Robert Westmoreland, was very informative and their technicians were stellar. Each of them talked about the company as if they were proud to work there. They have a lifetime customer with me as every single employee made us feel very comfortable and they did their jobs with little impact to our house and lives. They cleaned up better than everything looked before they got there. I really was pleased with the installation, sales process and everything. If I had to spend the money, it was great to feel appreciated and calmed by an amazing group of employees.
2 new AC and furnace units
Area Dacula, GA
Cost $500 - $999
Date June 2016
Posted: 5/14/2015 • Last edited: 6/24/2016 • Link to this review
I have been a valued customer of Stuart Pro Air Services since 2006.I would never give my business to another company.The staff at Stuart take great pride in 100% customer satisfaction. The knowledge and expertise of their service technicians is beyond words.They are honest, trustworthy, reliable technicians that take great pride in making sure the job is done efficiently and accurately every time.Stuart Pro Air Services also has the best service manager in the industry, he has proven to me that his team of experts can handle any HVAC issue big or small.His team always makes the best recommendations and they are extremely understanding and very accommodating to any situation that arises.I never have to worry, I can always count on Stuart Pro Air Services to exceed my expectations.I would recommended that if you need a company you can trust with your HVAC needs you call Stuart, it will be the best call you ever made to get a job done and done right the first time!!
Posted: 3/15/2012 • Link to this review
From scheduling appointments all the way through the service, their team of professionals are truly top notch. The technicians arrive on time, discuss and address any issues on my level and in plain "terms", and never act like they're "just doing their job." I have been a customer of Stuart ProAir for approximately 7 years and have recommended them to all of my friends and neighbors.
Posted: 3/14/2012 • Link to this review
A few weeks ago (during one of the hottest weeks on record) my A/C went out. I called Stuart ProAir, and was greeted by a friendly knowledgeable person that scheduled an appointment. The technician arrived on time, diagnosed issue, discussed with me, and had my A/C repaired and my house cool in a short amount of time. I have been a customer of Stuart ProAir for over 10 years and have recommended them to all of my friends and neighbors. If you have problems or just need your A/C serviced Stuart ProAir is the company to call.
Posted: 7/28/2011 • Link to this review
This company is very professional. The technician showed up on time and repaired the problem on the first visit. I have their Planned Maintenance agreement and they service my unit 3 times per year.
Posted: 7/27/2011 • Link to this review
The company employees only the best service technicians. They have valuable assets with their company. They serviced my house the same day and repaired the problem within an hour. Will always be a Stuart Pro Air customer.
Posted: 7/26/2011 • Link to this review
I'm not much of a person to write reviews, but I felt inclined to provide feedback here. I purchased a new home and Stuart Mechnical did the HVAC work. From day 1, I experienced problems with my unit. For 5 years (until the system became out of warranty) I had Stuart out to work on the system. Often multiple times a year. The only reason I kept having them come back was because they were the original installers. Finally after 5 years, I believe we have it fixed, right after the warranty was up and the bill to repair was very high. I would not recommend using this company. I don't think they have the experience to properly diagnose and repair HVAC problems. Beware. There are other HVAC companies out there that can be trusted.
Posted: 11/11/2010 • Link to this review
You never know how good/bad a company is until an emergency arises. My upstair unit went out in May. I contacted the emergency line and was told this wasn't an emergency because I have 2 units. This is when my nightmares started w/ this company. As of right now (September) this company has caused damage to my ceiling and a mattress due to a burned drain pan which took over a week for this company to replace/install. The customer service that I have experienced is the worst ever. The only reason I am still in contact with this company is to get my ceiling/mattress replaced. I would not recommend this company to anyone that may one day experience problems with their air/heating units.
Posted: 9/03/2007 • Last edited: 1/02/2008 • Link to this review