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Called AM/PM to come out and diagnose a leak i was experiencing from my toilet. They charged me a $75 diagnostic fee to flush my toilet and tell me it was the wax ring. I had already replaced the wax ring twice, prior to calling them. But he insisted this was the problem with out removing the toilet. Long story short, it was not the wax ring it was the flange. It was discovered after having to call another company out to repair the leak. Please do not use this company, straight rip off no refund issued or apology and incompetent !!!!
Posted: 10/02/2015 • Link to this review
We spoke with AM/PM Plumbing prior to the job via phone and quoted a price of $200-$500 for a gas line from the basement to the kitchen island for a gas cooktop. When the appointment was made, we were scheduled for 10AM. At 10:45AM we called and were told we were not the first appointment, and they would not arrive till noon. The job took much longer than estimated. At the end of the appointment, we were required to sign the invoice however was not given a price. When asked, we were told the office would figure the final cost however as it was 4:30PM and nobody was available. The next day when we did not hear back, we called the office. We were given a price of $700.00. While we advised that this was well over the quote, she told us the materials were over $200.00 alone. When our installer arrived for the cooktop, he advised us that the gas connection was smaller than standard and we had to run to a hardware store to find adaptors for the fittings installed by AM/PM Plumbing. I am very disappointed with the service and pricing by this company. They were late for the appointment and their service personnel were unable to quote a price. If the price was greater than the quote, it should have been their responsibility to advise us before the job was started. The fittings installed were also not a standard size.
Posted: 9/25/2015 • Link to this review
I bought the deal for the 'complete home drain inspection' for $199. The technician late and in a hurry to get in/out. He asked me where the clogged drain was and I told him I did not have a clog I had an issue with our kitchen sink not draining and backing up into the dishwasher. He said that the deal only covers 'above the floor' plumbing and since the pipes for the dishwasher are under the floor they won't look at it. I pushed back a little and he told me to run the dishwasher on rinse but he did not do ANYTHING to further investigate. He said I should probably run some real hot water and bleach through the sink to fix the issue. He used a plunger on our kitchen/bath drain and pulled hair out of the tub drain wiht pliers. I could have done all that for FREE MYSELF instead of $199. Def not good deal at all. The guys was nice enough but the overall expectations of the deal were way underwhelming. I felt defeated and duped after but did not call and complain because I just was too tired and too irritated to do anything about it but when I saw this deal advertised again today I felt I had a DUTY TO WARN folks. Skip the deal and buy some draino and pliers for better results.
Posted: 9/04/2013 • Last edited: 11/01/2013 • Link to this review
I am sorry about you dissatisfaction with the kudzu $199 drain clean special. If you would have called our office we would have came back out and made you happy. The deal only included cleaning out the traps and fixture drains. Everything that was included was in fine print on the agreement with Kudzu when you bought it. Once again I am terribly sorry about your bad episode with me and my company.
am/pm plumbing came out to my home in Suwanee, GA for a whole house drain clean special through Kudzu. The serviceman, James, was very thorough and professional, and showed up on time within the 1 hour window appointment. Our sinks drain very well now.
Posted: 7/25/2013 • Link to this review
My experience was not good. I bought a Kudzu deal for whole house drain cleaning and complete inspection for $199. When I called them, a groggy-sounding employee answered using a different company's name and then corrected himself. The technician arrived late and asked which drain was clogged. I explained that I wanted all of the drains inspected/cleared per the ad. He didn't even look at the tubs and said he couldn't find anything wrong with the sink that was draining slowly. He tried upselling other unnecessary items while he was here. Very disappointing and a complete waste of my money
Posted: 6/07/2013 • Link to this review
If you are not satisfied with our service or if you think it was a waist of money I will be happy to come out myself and check your tub or whatever you where not satisfied with. As far as the groggy employee that answered the phone was probably the on call guy if you called after 5pm. And yes the company is changing names from acme plumbing to am/pm plumbing. I don't think this is a real review because we have only performed 3 drain cleaning specials in the last month and I have called them all and they are happy. If this is a real review please call me and we will make you happy.
First thanks to Sidney, Crenshaw, and Gary! You guys are great to do business with. They arrived on time, came in and reviewed my issues and proceded with the service work. They were very courteous and addressed all issues and gave me a good price on additional work needed. Will definitely do business with them again! Thanks again guys!
Posted: 10/15/2012 • Link to this review
I took advantage of an am/pm deal to have my drains cleaned. They showed up on time and did a really great job on cleaning my drains. The plumber was professional and very knowledgeable. They will be my main plumbing company.
Posted: 8/02/2012 • Link to this review
I called AM/PM Sunday morning and the owner Gary showed up at my house right on the scheduled time he gave me. My outside faucet was leaking and Gary could have replaced the whole thing and charged me more but was able to just replace the washer and charge me half the price it would have cost to replace it. AM/PM is honest and reliable and that is not much more you can ask for in a plumber.
Posted: 7/15/2012 • Link to this review
Gary McKinney, the owner of am/pm Plumbing, responded quickly to an inground water leak. Rather than trying to charge for a new line from the street, he made the necessary repairs at the leak site, greatly reducing the cost that other plumbers had quoted. The job was done in just a few hours, rather than days, as it would have taken others. While there, he also replaced a section of copper pipe to an outside spigot that had suffered galvanic corrosion. Both jobs were great! (Note: Phone number on his card is 770-439-1800, not the one on the listing.)
Posted: 4/18/2012 • Link to this review
Jacye from AMPM Plumbing was very professional and prompt. He unclogged my main sewer line for a reasonable price compared to two other companies. He even ran the camera for no additional charge for me. Thanks so much
Posted: 3/27/2012 • Link to this review
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