Outstanding Customer Service
Monica Cano was our customer service representative. From the start she was courteous and attentive, always greeting us with a smile. Throughout the complex approval process related to our extended warranty she would contact us by phone to let us know the status of approval of the repair and the related parts procurement and delivery. In our book, Monica represents the professional example that dedicated customer service agents should follow, and she is a credit to the Lancaster Honda dealership. Thank you, Monica.
Amazing Service Team
I recently brought my car in an was helped by Odell. He was incredibly kind, thoughtful and helped me get my problem resolved quickly. Not once did I feel pressured to spend more money or feel taken advantage of. As a woman I often second guess service reps but Odell genuinely had my best interest in mind. He's the best!
Great quick service.
Great quick service. Timely updates were provided and and as usual the car feel like a new car after the service.
Need a car, come here
Found a perfect car for me, a 2015 Toyota Corolla with only 4,338 miles on it. Incredible deal. Was told that it was a one year lease and that the person didn't drive it much. Love the car and the sales representative Alex Alonzo was fantastic with his service and knowledge and got me an even better deal with the manager. Have been coming hear for years starting when it was Sheridan Toyota and have never been disappointed. David Searfoss, Santa Monica
Raves for Adriane Marmolejo!
My experience at Lexus Santa Monica couldn't have been more pleasant and I was lucky enough to get Adriane Marmolejo as my Service Consultant! She is knowledgeable, efficient and fast, making the entire service experience pleasant rather than the "wasted time" I have experienced at other dealerships. Its service like this that makes you go want to go back to Lexus Santa Monica for your next car. V.F. Zolfo