This was test car-buying experience I've ever had, for many reasons. First, they got us an amazing Mercedes C class, which isn't easy to get. We called dealers all over looking for this car and couldn't get one. Jacqueline found the car! Second, our salesperson, Jacqueline Nasser, was great. She stayed in communication with us about the status of our car. And, when we came to pick it up, she had gone through all the owner's manuals and tabbed and labeled the parts we might need to reference. Third, she gave us a GREAT price on the car, the first go around--it was such a good price we didn't even haggle. And they gave us a fair price on the trade-in, after minimal haggling. I highly...
Buying the way is SHOULD be!
We had been looking for a used 2018 Audi Q5 for some time and had run into too many poorly run dealerships that simply did not listen to what we wanted in our area. Once we expanded our search, we found Marcos Morales at Walter's Audi in Riverside who went SO FAR BEYOND what any salesperson has done in the past. He was AMAZING start to finish and truly understands that this is a SERVICE oriented business and you have to LISTEN to what the customer wants, not TELL them. He did a personalized video of the vehicle we were interested in. He answered EVERY question we had in a quick and courteous fashion. He was professional and LISTENED (note to other dealerships we did NOT buy from: YOU listen...
HONEST AND TRUSTFUL
I went into Toyota of Hollywood and I was helped by Danny LLamas. He is the service advisor. He was very polite and honest. He quickly told me what was wrong with my car. He explained the things that needed to get done immediately and the things that could wait. In my past experience that was never the case. Danny earned my trust. I will continue to come here and make appts with him only.
Was there for a routine maintenance, Adriana was helpful and professional. The lounge area is also a comfortable place to catch up with some work.
Exceeded all my expecations
I ended up at this dealer by mistake and oh boy what a lovely mistake. Brandon Clemons was the guy I met with and he was amazing. He gave me a very sweet deal which I couldn't refuse. He made sure not to rush us or push us for anything. He took his time to explain everything and was very patient. He gave a very nice deal and I am very happy with the whole process. Everyone at the dealer was very respectful and friendly. I would definitely recommend this dealership especially, Brandon Clemons.