Excellent new car purchasing experience
I had excellent new car purchasing experience with Kai Zhu (Fleet / Direct Sales Manager) on 1/20/18. He replied to my email inquiries quickly; gave me good price quotes; had the car ready for test drive before I arrived. After I made my purchasing decision, he prepared and completed all the initial info / paper work quickly and accurately; then got the car cleaned / detailed and ready for me to drive off. My entire purchasing experience was smooth and fast (only a couple of hours); and I am very happy with Kai Zhu's excellent customer service.
I just wanted to say
I just wanted to say that after having been unhappy with the auto service providers I used to go to for my ever-dependable Ford Explorer Sport, I found your staff friendly and courteous. I found the shop just the most inviting I have ever, ever visited and just felt welcomed. I found your prices competitive but reasonable. I think the location is nice because I can go grab a burrito at my favorite place down the street if I ever get hungry waiting. ;) I definitely will (and have) recommended your shop to my friends and family.
Customer Satisfaction & Loyalty Above All
We recently purchased a low mileage, late model Saturn. Over the next few months the car exhibited some strange behaviors - oil leaking into coolant most notably. Well, turns out we had purchased a lemon with a likely cracked engine block. Scott stood by his word and found us a replacement engine and installed it for no additional charge. It is clear they put our satisfaction paramount above all other considerations. As a result they will continue to have our business. I recommend them fully.
Traded with Eserini for more than 25 Years
Bill Eserini and sons Matt and Andrew are honest, give fair price appraisals and do good work. They will call you immediately if they discover the unexpected. Most repairs are done in one day. If you need a lift to work, they are happy to provide it. If you need to wait for your repair, the environment is nice.
great car shop
Always on time, always call if there is additional work to be done and/or cost. Don't just do what is asked but diagnose other work the car might need. Clean waiting area with coffee, magazines, TV, and restrooms!