I found Christian on google and took a chance on him after my 2017 chevy silverado was hit. He worked with me, at first on possible diminished value, on the proper valuation of my truck. Thanks to his thorough research, I was able to get a fair offer from the insurance company. He was always prompt on answering my questions. I work best through email, so I did not call him. But his email responses were usually in a few minutes. I would strongly recommend that if you are in an accident, you contact Christian as soon as possible.