Steve Thomas is always so helpful and when I have to wait he makes sure that I am well informed of the status of my car and that my wait time is no longer than necessary!
I was in for an oil change and Gus Larrosa noticed he could also do the simple seatbelt recall that I hadn't even l own about because I hadn't received the Ford letter in the mail yet. Great job Gus for saving me a trip and being proactive!
Service Department Second to None
Re: Mr Joseph Chevres, Service Advisor AL PACKER LINCOLN 2017 Lincoln Continental To say Mr. Chevres is a top of his game would be an understatement. He is knowledgeable in the Lincoln product line and from the minute the car enters the service lane he makes one feel as if you are the only person in the service area who exists. Whether one waits for their vehicle or chooses to withdraw to their home and wait for a call one gets the sense that you will be taken care of to the maximum of Mr. Chevres abilities. He is professional and acts in a professional manner. He is efficient and explains every detail, calls/informs if there is a change in plan and leaves the costumer with a sense the...
Great Service Department!
I recently purchased a used Hyundai Sonata from a different dealer. Napleton's service department makes me want to keep coming back every time my car needs to be serviced. They are prompt, courteous, and they do the work right the first time. I have not had to take the car back for the same issue once! Given the time demands of my job, that is a great advantage for me! Their new facility on the corner of Okeechobee Road and Congress Avenue is state-of-the-art - everything a customer looks for and wants! Thank you, Napleton Hyundai!
The Arrigo Brothers are the Best
Honestly, if you live in the Palm Beach area and you are a Mopar enthusiasts, the Arrigo Brothers are where you get your cars. I have bought here for years.