Above and beyond expectations
After my 2007 Lexus RX400h was rear ended causing damage to the left rear bumper, the insurance for the driver who hit my car suggested another collision center near by to provide me with an estimate. The other body shop was supposed to call me within 24 hours to schedule a time for me to bring in my vehicle for the estimate. When I had not heard from the other shop within 36 hours, I decided to get an estimate from Roswell Collision & Classics before I called the other repair shop. Jason prepared a thorough estimate and recommended that the bumper should be replaced with a new Lexus part rather than a used part. A written estimate was completed within 5-10 minutes. I then called the shop...
I brought my Audi and one of my Porsches to Alfa Collision Center for repair and repaint. Travis was very professional, communicated well, gave me a very fair price and had my cars in and out very quickly. I am very particular about my cars. Upon inspection, I noticed they do exceptionally fine work and pay close attention to detail. I would highly recommend them.
Oil Change with Groupon - Exceeeded Expectations
I used a Groupon for a $12 oil change so the value was unbeatable. I scheduled by phone the day before and got a text confirmation soon after. Everything was nice from the moment I pulled into the garage beside the service desks. I was assisted in no time. The wait was nice, they had coffee, a friendly receptionist over by the indoor cars, a Lego table for the children, good AC, and clean restrooms. And when we walked out to get a forgotten pacifier from the car a tech asked us what we needed and said he would bring it and he did...carefully holding it like a pro. It took about 1 1/2 hours to change the oil start to finish and they quoted that ahead of time. I wondered if I would get a...
Was completed surprised and pleased
I needed a windshield and called them: - Set me up for a mobile tech to come in hours - he called before coming and moved his others around to accomodate me, which was great. - he allowed me to switch locations minutes before the service - it was amazingly cheap. ($212 for a Honda oddyesey without insurance) I expected windshields and installation to be 3 times more. - the guy was nice to my wife, fast and clean It was an ideal situation and I am not out a bunch of money. BHarrison
The Service Department really went beyond the "Call of Duty" for me at Honda Carland. I would recommend this dealership for their GREAT JOB in Service and Customer Service. They are #1 in my book. Just like to say a BIG THANKS to - Phillipe Ackerman, Alan Watson, Troy Bryant, Nate Slocum,Kris Flansburg, Cathy Savage.