Ralp Exchanged My Damaged Broom
Good People to work with. I wanted to return a broom that I had purchased at Ralph's Ace Hardware Store. Ralph usually doesn't accept returns for a broom, that has been used, but he saw that my broom had broken in 30 days so he gave me credit to buy another broom. Everyone was satisfied at the end.
Excellent Customer Service
The staff of Home Depot write the Standards of Customer Service. This is the summary of three different major experiences I have had at the store on Windward Parkway. The three events involved the purchase, and installation of two entry doors, and two glass GENNAIR top burners. My most recent experience involved a manufacturing defect of an entry door. It took no time for the management staff there, led by John Clemmons, the Store Manager, to make a swift decision to have the door examined, and a decision to have it replaced. His team, mainly two assistant managers, David Chatakian, Jennifer, and Roy Lenniger, in Mill Works, were very helpful in helping me get a full refund and order a new...
Called around and needed to Rent a Core Aerator for a half day, Spoke with Owen and he talked me into renting for a full day and I ended up spliting the cost with my neighbor because he wanted his done as well, worked out great because I was in no hurry to return it. Thanks Guys