Highly Professional and Personable
I brought in a small, retail pressure washer to solicit a quote on pressure hose repairs. They looked over my machine, helped me to disconnect the existing hose (I would NOT have figured it out on my own), and quoted me their best price to replace it with industrial grade hoses. Realizing that industrial grade pressure washing is both overkill and expensive relative to the cost of a new entry-level machine like mine, they proceeded to tell me that I'd be better off going to Walmart for my repairs and they even showed me the exact item I needed on the Walmart Web site. They spent a good 15-25 minutes with me, just to send me to Walmart to resolve my particular problem. It is so...
Great Hometown Business
I have been in Roswell Hardware several times recently for small items and have always found them to be very helpful and accommodating. In fact, I called last week, a few days before Christmas, and thought they wouldn't have time to answer my question and was surprised at the amount of time they spent on the phone with me. Two days ago, we experienced outstanding pizza made on a Big Green Egg purchased at Roswell Hardware, and were told it is THE place to purchase this grill.
Better than any big box place...
Morgan's Ace has a customer for life. Like other reviewers, I only use STIHL products at my home and this place does an amazing job of repairing and maintaining them. The number of STIHL products in stock is quite large in comparison to other STIHL dealers I've been too as well. Further, when I've purchased STIHL power equipment there, someone on staff has always ensured I knew how to use it, offered helpful tips, assembled it for me (when applicable) and carried it out to the car for me. Very friendly people, Exemplary customer service, and impressive offering of items for sale you won't find in one of the 'big box' stores. This place is awesome.
More expensive but worth the price
I typically go to Home Depot but I needed so advice on how to replace the water intake valve on my toilet. My friend recommended I try Ace. Well, they won my over. Now, Home Depot is pretty good on advice but there always seems to be a few people waiting to talk to the same person which makes me a little anxious. Or if I have to come back and ask another question it's like getting back in line at Six Flags. Well at this Ace store, there was not long line, the person didnt seem rushed to talk to me. It was a pleasure. Now, I am sure they are more expensive but the entire experience was much more relaxed and enjoyable.
Never do they let us down!
Home Depot has helped my unhandy man husband many times, and they really do have a challenge there. They have also put a roof on our house, carpet down, tile down, and painted our house. Oh, and they put in new kitchen counter tops! We love Home Depot, and they are our go to source every time! Oh, and they have some nice plants, too.