Excellent Customer Service
Allie and Emily called me several times to update me on the status of the technician that was scheduled to come out. Each time they called to update me, they were so pleasant and personable. I called late morning to schedule an appointment and they did all they could to get someone to come out on the same day. Emily called back late stating that she found someone to come out because she knew I really wanted someone today, not tomorrow. Steven was the technician that came out. He was very nice and extremely professional. After he looked at what needed to be done, I decided that I would pass on the service, due to the cost. As he was leaving, we struck up a conversation and it felt like...
A single women's answer
If there was a 10 star rating I would have chosen that. I came home and was told by a neighbor I had a water leak and that he turned my water off. I called the first of two names suggested to me. The guy said it would cost $750-$1,200 before he even came over. As soon as he starts digging up the front yard, the minimum is $750. I called Bobby and he happened to be around the corner filling up his truck. He came over, dug a hole and explained what was wrong. The entire repair was $300. He explained everything, was very polite and professional and most important, honest and fair. As a single woman I am a target for anyone that realizes how little I know about anything domestic. I...
All Plumbers should be this good
Greg Rubio at PlumbGenie is a true Master Plumber. After the initial "test run", which was replacing a leaking ice maker valve and clearing a drain line that some contractors stuffed full of paper towels, we knew this would be our new plumber. Since then we have several jobs done, from clearing clogged drains, replacing whole house pressure reducing valves (PRV) & water heater pressure relief valves, to the latest, large gas conversion job, I have been thoroughly impressed and satisfied with his work and would recommend him to family, friends, and strangers! Prompt response. Answers calls. Shows up on time and finishes within the expected time frame.
An Honest, Reliable Plumber
Mr. Chris was phenomenal. I called the day before, a Friday, with my issue which was my pipes sounding like a cruise ship anytime water was turned on. He walked me through some steps I could take over the phone and was very patient. He did tell me it may not solve the problem, but it was worth a try. He told me if the issue came back I would be more than likely need a new PRV. The problem was solved for a little while. Then a couple of hours later, the sound returned. I called on Saturday around 12:30pm to tell him of my issue. He was here at 4:15pm, fixed my issue, was very knowledgeable of what he was doing, he was super friendly, and he fixed it in no time and for less than another...
I have used Plumb-Rite twice. The service fees are fair and reasonable. Each time Ray would call in advance that he would be there at a certain time and was always on time.