My wife and I agreed that we wanted a hitch on our SUV. We explored various options and decided on Hitches for Less based on the positive feedback on the web and their reasonable prices, so I made an appointment. When I arrived, they were waiting for me and had all the necessary parts sitting out together. I had several questions and Tom, the owner, and Mung, the installer, answered them pleasantly and knowledgeably. The work was completed efficiently and cleanly. Everything was put back together perfectly after the installation. I would definitely use them again.