The set is up easy
I will say that Dish is easier to use. The set is up easy. The guides are much more straightforward. It is also easier to search for programs with Dish.
the good news
In fairness, Dish does has a good DVR system and a very good iPhone application that allows you to record individual shows or series remotely. This last remote feature is one of the best things Dish does to make off-site show recording easy. That is the good news.
loyal customers since 2000
My family have been loyal customers since 2000. Throughout the years, we didn't have too much technical problems. When we did, technicians came by, sometimes late, but they did come. Whenever we had to call CS, it was okay, probably cuz we kept it pleasant and civil.