No matter which tech helps us on the phone or in the office, we're always happy. I certainly appreciate them not making me feel like an idiot, no matter how simple my computer issue. More than that, I'm always impressed with the stuff the can setup and fix right away when I call, without them needing to send someone.
Dude... you're gettin a Dell! Seriously!
Dell makes some quality computers for great prices. I got mine in 2001 and it still plays the most recent games on a good setting, and it only cost 13...