Last year (2014) I had a really bad experience with the old manager at Elm Hollow. The new manager of this complex named Theresa went way above and beyond to get it straightened out for me even though I'm not even a resident of her community. She corrected the previous mistake the other manager had made through a lot of paperwork and time. She made it right and was an honest person through it all. If she will do all of this for someone who doesn't even live there I can only imagine the great support you would receive as a resident!! 5 Stars all day long!