Took the time with us
Mariam is awesome, she really took the time to be accurate and assess our needs! For this we were very thankful. Thanks Albert Lee!
Kevin was outstanding to work with. He was knowledgeable about the products and helped me choose the perfect appliances for my new kitchen. I would recommend Kevin to anyone looking for excellent customer service. He sent me with rebate forms to submit, and he emailed the specifications on the appliances to my designer and my contractor, making the entire process very easy for me. Great experience!
Sales and Installation
Roy Schmidt helped me find exactly what I needed and the installation crew went above and beyond. My first 2 washers were damaged and Allen and Ryan noticed right away before they were installed. They scrambled to get me a 3rd washer and have it installed by the end of the same day. Today Wes came to install my gas dryer and was able to see my dryer vent was failing. He repaired that and went about swapping the washer and dryer placement s so the doors to the washer and dryer would not oppose one another. How nice that he could trouble shoot 2 things that would ultimately become problems or hassles and prevent them from happening in the first place. Gold stars all around along with...
Tim is Amazing!
Tim was great. He was a wealth of information and neve puchy. In fact, without prompting on our part, he vlunteered to show us the less expensive floor models on sale (though we did end up purchasing a newer refrigerator). At sales end, we asled for several of Tim's business cards to post on our condo's message board, that other might take advantage of the positive experience we had because of Albert Lee's customer friendly policies (like free delibery and set up) in general and Tim Retysnki's expertise and assiostance in particular.
Excellent Customer Service
Having received my 'customer service' training while working at Disneyland, I tend to be very cognizant of service. I am amazed by the total professionalism of the Seattle Coffee Gear staff, and the individual follow up. Even my most arcane and mundane questions receive, literally, immediate responses. They set the very standard of truly professional customer service!